Customer feedback is vital in any business or industry and retailers in particular are utilizing it to not only put specific products under a microscope but also to analyze how they’re providing the best experience across all their channels. Here is how to successfully leverage your customer feedback in the contact center.
UPS this week successfully tested a drone delivery to a home in a rural area outside Tampa, FL, launching it from the top of a delivery truck. The drone was from electric truck and drone developer Workhorse Group. See what other drone projects UPS has in the works, how it is working with the FAA and how it sees the future of drone delivery.
Walmart is seeing payoff from its significant investments in ecommerce, growing online sales 29% in the fourth quarter while gross merchandise value (GMV) increased 36.1%. See what plans Walmart has in place to increase its ecommerce footprint.
Once again the team at Multichannel Merchant is conducting the annual MCM Outlook survey, which covers every aspect of ecommerce, marketing and operations in the world of direct-to-customer and omnichannel businesses. Please take a few minutes to complete the survey, and be entered to win a $500 American Express gift card, courtesy of MCM. You'll also be providing valuable data that helps shape our coverage of the industry in 2017 and beyond.
JCPenney joins the long-list of American retailers like Sears, Macy’s, Kohls and several..
Amazon Lowers Free Shipping Threshold to $35 In a quick counter-salvo, Amazon this week announced it was lowering the free shipping threshold..
UPS Tests Drone Delivery in Florida UPS this week successfully tested a drone delivery to a home in a rural area outside Tampa,..
Walmart Making Great Strides in Ecommerce Walmart is seeing payoff from its significant investments in ecommerce, growing online sales 29%..
L.L. Bean Looks to Update Free Shipping, Returns Policies In an effort to remain competitive and cut costs, iconic brand L.L. Bean is considering changes..
Walmart Acquires Moosejaw for $51 Million Walmart has acquired Moosejaw for $51 million. See what this means for the outdoor apparel and..
Ecommerce Spending Increases 18% to $109.3 Billion in Q4 2016 Ecommerce spending increases 18% in Q4 2016, bringing it to a total of $109.3 billion. See..
Guitar Center Introduces New Mobile App Guitar Center introduced its new mobile app that grants customers unlimited access to new and..
Michael Kors Expands Store Pickup to All U.S. Locations Having seen success in a 10-store pilot of buy online, pickup in store (BOPIS) program in the..
Ecommerce Drives Booming Canadian Warehouse Market Pure Industrial Real Estate Trust, with FedEx and Best Buy as clients, said ecommerce will make..
NRF Forecasts Retail Sales Will Increase 3.7% to 4.2% in 2017 The National Retail Federation released its economic forecast for 2017, projecting that the..
Customer feedback is vital in any business or industry and retailers in particular are utilizing..
When Politics and Retail Collide Retailers are continuing the “dump Trump” trend, at least in terms of products bearing..
5 Ways Retailers can Add Value to their Customers Since the beginning of the global recession, retailers have increasingly relied on discounting..
Take the MCM Outlook Survey and Help Drive the Data Once again the team at Multichannel Merchant is conducting the annual MCM Outlook survey,..
How to Win the Amazon Buy Box Every Time Is it really worth all the cost of adjusting distribution strategy, changing packaging..
Cross-Border Ecommerce Growing at 25% Per Year The gross merchandise value (GMV) of cross-border ecommerce is expected to grow at a healthy 25%..
5 Excellent Examples of Omnichannel Retailing Done Right Whether a retailer is just starting in the path of omnichannel retailing or simply looking for..
6 Ways Benchmarking Data Can Improve Your DTC Operations Having the opportunity to benchmark your DTC operations against your peers will help you..
Kohl's Using Technology to Transform the Customer Experience Retailers need to focus less on the “shiny new objects” and instead focus on systems..
Ulta Beauty Launches Referral Program In an effort to continue the success of its popular loyalty program, which has more than 20..
Major Retail Chains Closing Hundreds of Stores In a brutal retail environment, retail chains continue to shutter hundreds of store locations..
Simply selling a great product just won't cut it anymore, today retailers need to find various..
The True Cost of Cybercrime in Ecommerce Cybercrime in ecommerce is not a joke today, data breaches are on the rise since 2013 and it...
Top 5 Ecommerce Markets in the World Estimated at more than 3,500 billion by 2019, ecommerce is led by China, the United States, the...
How Retailers Can Sweeten their Sales this Valentine's Day Valentine's Day is just around the corner and this year 79% of shoppers will complete their sales...
6 Ways to Improve Email Open Rates Improving email open rates can be a diffilcut task, and has been for years now for email...
What Shoppers Thought of the 2016 Holiday Delivery Experience How did shoppers react to their holiday delivery experience in 2016, and what were the weak...
How Augmented Reality Will Change Online Shopping Augmented reality could very well change the face of online retail. This infographic by...
Selling Consumer Packaged Goods in a Social Media World Today, 76% of consumers will purchase consumer packaged goods online. This leads to brands...
How to Succeed In Going Global with Your Business Going global with your business isn't an easy task, even if you have successfully tackled...
17 Quick Tips to Boost Holiday Ecommerce Sales With the holiday season upon us, there is still so much to think about and know when it comes to...
6 Retail Fraud Trends to Be Aware of for Holiday 2016 As we approach a busy holiday season, there are several not so pretty fraud trends retailers need...
The Customer Service and Trust and Safety teams at DHgate.com, China's largest B2B marketplace,..
4 Ways B2B Marketers Can Successfully Drive Customer Experience Business customer expectations have been elevated. It’s about a customer experience..
What’s In-Store for B2B Marketing in 2016 As another year wraps up, it’s time once again to turn our gaze towards the New Year…..
Achieving Profitable Fulfillment: 5 Questions to Consider What is an optimal order fulfillment strategy to deploy in your organization? Since we are..
B2B Ecommerce Can't Completely Copy its B2C Counterparts The notion of consumerization of B2B ecommerce comes up a lot because B2B customers are..
The Federal Purchase Card: Still a Viable Procurement Method for B2B Over the past decade we have seen a shift, and those companies not carrying any government..
European Engineers Embrace Digi-Key for Online Component Sales Digi-Key, a full-service provider of electronic components, has announced an enormous spike in..
GENCO Marketplace Launches Redesigned Website GENCO Marketplace, America's largest wholesaler of retailer returns, has made major improvements..
11 Steps to a Successful B2B Email Marketing Campaign Balancing the logistics and creativity required for effective B2B email marketing is both a..
Localized Sales Help Fuel Digi-Key's 2014 European Sales Growth Digi-Key attributes this 26% sales growth to its continued global expansion of local sales..
What does it take to create excellence in brand communication? L.L. Bean, an iconic brand, has..
The State of Retail in 2017 What is the outlook for retail in 2017? What macro factors will affect it? How about the..
3 Ways to Drive Brand Value for Your Millennial Shopper Driving brand value for your millennial shopper is important today as this is the biggest..
The Millennial Generation: The Future of Retail To keep your millennial shopper happy, you need to engage them at every touch point through out..
How Digital Disruptions are Affecting Supply Chains How are digital disruptions affecting supply chains? This question is addressed in a new video..
Creating a Winning Omnichannel Experience How do you deliver a seamless omnichannel experience and avoid margin erosion? In this new..
Who Is the Power Shopper? In this new video, Bala Ganesh, vice president of marketing, and Louis DeJianne, director of..
Creating an Emotional Connection With Your Customer Launched in March 2013, Wildfang is an online and offline retailer serving up over 50..
Why Lingerie Startup True & Co. Ventured Into Catalogs Since its 2012 inception, True & Co. has been revolutionizing the women’s lingerie..
Multi-Device Shopping is Huge in These Countries and Regions Multi-device shopping may be a newer concept in the U.S., but what about other countries,..
Why LensCrafters Creates a Single View of its Customer Omnichannel is a big initiative for retailers, and creating a single view of its customer has..