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Live Chat and Order Updates a Major Focus for Retailers
When it comes to revamping their ecommerce sites in 2013, retailers are focusing on keeping the consumer in the loop from the moment an order is placed right until the packaged is delivered to the doorstep.
5 Misconceptions About the Marketplace Fairness Act
While many businesses small and large are talking about and worrying about the Marketplace Fairness Act (MFA), what do you really know about it? According to recent blog post in the Huffington Post, here are five misconceptions small businesses need to know about MFA.
RetailMeNot Files for $230 Million IPO
RetailMeNot announced Monday that it has filed a registration statement with the Securities and Exchange Commission for a proposed initial public offering of its Series 1 common stock.
7 Tech Tips for Highly Accessible Sites
There are 7 key aspects to any accessibility initiative which an organization should abide by in order to develop a user, screen reader and web-crawler friendly site.

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Retailers Looking to Spend Big on Tech

Retail executives are expected to spend capital in 2013 to expand growth in some key areas..

Facebook Remains Popular Among Merchants The use of Facebook and Twitter may have peaked over the past year, with Facebook remaining..

NRF Projects Father's Day Spending Increase Father’s Day is just around the corner and consumers are planning to spend a little more on..

Mastering Fcommerce in an Ecommerce World One of the hardest things to master when it comes to Facebook for retailers is..

How to React to 5 Changing Online Consumer Behaviors Today’s busy consumer, caught in a whirlwind of information, has little patience for such..

Study Shows Consumers Want Seamless Shopping Experience Integrating in-store, online and mobile shopping channels is the best thing retailers can do..

7 Tech Tips for Highly Accessible Sites There are 7 key aspects to any accessibility initiative which an organization should abide by..

Training for the New Contact Center Gone are the days when the contact center meant having a customer call a 1-800 number or send..

Bring Your Contact Center From Smart to Genius Going from smart to genius with your contact center is very simple. An intelligent contact..

Learning to Let Go When Outsourcing More and more companies are looking into using Third Party Fulfillment (3PF) as an option to..

Preparing for Social Media Mishaps No matter how prepared your company is when engaging with customers through social media sites..

RetailMeNot Files for $230 Million IPO

RetailMeNot announced Monday that it has filed a registration statement with the Securities..

DHL Opens Warehouse in India Joining the ranks of Amazon, DHL Supply Chain announced that it has opened a warehouse in..

More Merchants Making Ecommerce Video a Must Nearly 40% (39.8%) of merchants say they plan to add product videos to their ecommerce sites..

Canadians Expected to Make More Father's Day Purchases A new study has found that for this Father's Day, Canadian shoppers are expected to make..

New Google+ Dashboard Enhances Online Presence for Businesses Google announced Google+ dashboard this week which will make it easier for users to “manage..

B2B Lags Behinds B2C in Online Customer Satisfaction Today, ForeSee released its annual Business-to-Business (B2B) Benchmark that reports on..

Market.com Partners with GetDeal Rapidly growing deal marketplace company combines forces with leading eBusiness specialist..

4 Most Important Things to Watch for in Fraud Prevention How can ecommerce businesses fight the dynamic nature of fraud and reduce losses associated..

Peterson Partners Acquires Angoss Software for $8.4 Million The Peterson Partners acquisition of Angoss Software Corporation for $8.4 million is now..

Smartphones and Tablets See Rapid Growth Tablet Penetration in the U.S. Grows by 47% Since 2012 Smartphones Now Owned by A Majority of..

The Social, Local, and Mobile Mom Ten years ago moms weren't as digitally connected as they are now, spending only about one..

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Small Merchants Strike Out with Mobile Optimization

While mobile traffic is becoming a major player when it comes to ecommerce traffic, nearly half..

The Cost of a Subpar Email Campaign When it comes to reaching the anytime consumer, email seems to be the best bet for marketers....

The Benefits of a Good CMS This infographic by marketing weekly shows the benefits of using a content management system...

7 Ways to Provide Exceptional Customer Service Customer service is critical between retailers and customers. The rise of social media is...

The Contact Center of the Future Smartphones, tablets, and social media sites such as Facebook and Twitter not only have...

Streamline the Supply Chain With Social Media Social media has been used to improve various parts of the supply chain, according to an...

Making the Most of Social Media Engagement When it comes to successfully creating a social media presence for your brand, consumer...

An Inside Look into Amazon's Global Enterprise Amazon launched it's latest marketplace in India this week, making it the 10th marketplace for...

Why Social Media Logins Matter to Retailers A new trend that is building steam throughout the ecommerce world is allowing fans and followers...

Going Green in the Warehouse Going green is a major focus for many consumers and more and more are responding favorably to...

New Online Coupon Strategies With technology constantly changing, the way consumers find coupons online and the way...

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Destination Determines Favorite Shippers in B2B World

When it comes down to which parcel shipping carrier is a favorite in the B2B world, the answer..

Study Finds Half of B2B Buyers Have Used Amazon Supply In a recent study, Acquity Group has found that business-to-business buyers are willing to..

B2B Lags Behinds B2C in Online Customer Satisfaction Today, ForeSee released its annual Business-to-Business (B2B) Benchmark that reports on..

New Study Shows B2B Sellers Unprepared for Gen Y Buyers A new study by Acquity Group has revealed that Gen Y B2B buyers are more likely to shop online..

Corporate Buyers Expect Online Spending to Increase Acquity Group's 2013 State of B2B Procurement Study discovers 40% of corporate buyers spend at..

5 Ways to Make Your B2B Social Media Posts Stand Out The business-to-business community seems to struggle a bit when it comes to captivating..

OfficeMax Upgrades B2B Customer Experience OfficeMax has announced a new search engine, with content and navigation improvements on its new..

B2B Marketers Need to Step Up Their Social Media Game A new report has found that when it comes to social media, the business-to-business community..

United Stationers Reports First Quarter 2013 Results ..

B2B Marketing and the Cheap Tchotchke Mistake ..

The Looming Disruption of B2B Marketplaces The launch of AmazonSupply last April was touted by some industry experts as a win for B2B..

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Cyber Weekend Customers Come Ready to Buy

Even if you don't sell products geared toward the Black Friday-Cyber Monday crowd, you need to..

Performance Testing Key to Cyber Weekend Success Want to get your site ready for the Holiday season? Test, test and..

Can Shutl Have Same-day Delivery Success in the U.S.? Same-day delivery service Shutl has had success in the U.K., large in part to subsidies..

Listrak's Ross Kramer at IRCE 2013 Ross Kramer, CEO of Listrak, sits down with Multichannel Merchant senior content manager Tim..

Nathan Focht and Blake Ellis on Marketplace Fairness Act How would the Marketplace Fairness Act affect small- to medium-size ecommerce merchants? In..

The Story Behind Yankee Candles' Man Candles In this video shot at IRCE 2013, Brad Wolansky, president of consumer direct and chief..

Rakuten CMO and COO Talks About Webgistix Acquisition In this exclusive video, Rakuten CMO and COO Bernard Luthi tells Multichannel Merchant..

10 Trends Changing the Course of Retail Meeting the needs of the "me" generation, the new normal of retailing according to JLL..

The Changing Role of Website Testing Hear Bruce Ernst, Monetate’s Vice President of Product Management, talk about the changing role..

Google Wallet Comes to Gmail Google announced this week in this video that going forward there will be a dollar sign in..

Key Tools to Target Audience Data Analysis In this video by R2Integrated, a digital marketing and technology firm discusses the importance..

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