Operations Summit


  • Coach Re-launches Website for International Expansion

    Coach Re-launches Website for International Expansion

    Coach re-launches its website for omnichannel transformation and global expansion. See what else Coach has planned.

  • Complexity of Returns Grows as Ecommerce Does

    Complexity of Returns Grows as Ecommerce Does

    While overall return rates are not increasing dramatically, they are on the rise, forcing ecommerce merchants to optimize their supply chain squeeze as much value as they can out of returned merchandise.

  • Retail Business Networks: The Key to Omnichannel Integration

    Retail Business Networks: The Key to Omnichannel Integration

    Retailers are putting more emphasis on their supply chains and working with their suppliers and other trading partners to reinvent shopping from the ground up. It’s omnichannel on steroids, and it features the Amazon effect.

  • Using the “Power of Fame” to Create Disruptive, Successful Marketing Campaigns

    Using the “Power of Fame” to Create Disruptive, Successful Marketing Campaigns

    How do brands move beyond the mundane and expected to create the “power of fame” – crafting multichannel marketing campaigns that win awards, creating buzz and drive results? According to Jennifer Campbell, general manager of commercial marketing for Canada Post, it involves “a bit of bravery and risk-taking.” “It’s easy to stay in the comfort zone and ...

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Bergdorf Goodman Goes International with Borderfree

Luxury retailer Bergdorf Goodman announced that it has partnered with Borderfree to open its..


Macys Beats on Earnings, Says Impacts of West Coast Port Issues are Ongoing Macys’ inventory levels continue to be negatively impacted as a result of protracted labor..


Ace Hardware Rolls Out Same-Day Delivery Test Ace Hardware has begun a same-day delivery pilot via its own associates at 33 stores in..


New Nordstrom Facility Gets Half its Customers Within Two-Day Window Nordstrom plans to open a third ecommerce fulfillment center in Pennsylvania that will put half..


Deal reached in West Coast Port Shutdown The Pacific Maritime Association and the International Longshore and Warehouse Union announced..


Best Buy Expanding Availability of Curbside Pickup Mobile app-driven startup service Curbside has expanded beyond Bay area Target locations and a..


Amazon Expands Prime Now Same-Day Delivery to All of Manhattan Amazon announced it has expanded its Prime Now one- and two-hour delivery service to include all..


O+F Advisor Distribution Center Roundup, Feb. 18, 2015 A listing of some recently announced expansions, additions and closures in retail distribution..


OtterBox Inks Cross-border Ecommerce Deal for Japanese Market transcosmos inc. recently partnered with smartphone and tablet case maker OtterBox to..


Skechers Footwear Launches Central Eastern Europe Subsidiary Lifestyle and performance footwear seller Skechers is transitioning its business in Central..


West Coast Port Shutdown to Continue Through the Weekend The West Coast port shutdown will continue through Monday as the two parties appear no closer to..


Marketers Say They Don’t Collect Enough Customer Data

Annual Infogroup survey of DMA conference attendees shows data-related investment will continue..


Upselling Done Right Boosts Sales and Satisfaction Even when upselling succeeds, it can result in buyer’s remorse if the customer later realizes..


Creating a 1 to 1 Commerce Experience Across all Devices Creating a great digital shopping experience used to be easy. Your visitors connected with..


Retail Business Networks: The Key to Omnichannel Integration Retailers are putting more emphasis on their supply chains and working with their suppliers..


3 Payments Trends to Watch in 2015 The payments space is becoming increasingly crowded. To help sort through the changes taking..


Blue and Black or White and Gold? What Does it Mean for Retailers? Is the dress blue and black or white and gold? Should consumers adjust their settings, or..


Coach Re-launches Website for International Expansion Coach re-launches its website for omnichannel transformation and global expansion. See what..


6 Tips to Designing the Mobile Shopping App of Tomorrow With mobile devices, today's shoppers can shop anywhere even from the comforts of their own..


Consumers in Africa Embracing Ecommerce The rise of ecommerce on the African continent is changing the face of the traditional consumer,..


UPS to Address Supply Chain Agility for Omnichannel Success at Operations Summit The increasing complexity of today’s supply chain – brought on, in large part, by the surge..


As the Dollar Rises, These are the 5 Best Cross-border Markets Online retailers who sell globally are not unfamiliar with currency fluctuations. Yet the..


The Mobile First Era

Today, mobile is growing three times the rate of overall ecommerce with consumers..


Everything You Need to Know About Mobile Ads Mobile ads can be a very effective way to spend advertising dollars, but how can you get started?...


Walmart to Raise In-Store Pay Walmart announced that in-store employees will have the opportunities to get pay raises based...


Top Ecommerce Searches for Valentine's Day Gifts Flowers or diamonds for Valentine's Day? See what online shoppers are searching for most prior...


Victoria's Secret Dominates on Social Media Several U.S. retail brands have generated a lot of buzz on social media. Victoria's Secret took...


How to Sweeten Your Mobile Sales this Valentine's Day As Valentine's Day approaches, consumers are gravitating to their mobile devices to make...


Ecommerce Retailers Feel the Love this Valentine's Day Valentine's Day is just around the corner and it is surprisingly the biggest ecommerce holiday...


The Momentum of Mobile Sixty-seven percent of users start engaging on one device and continue on to another and expect...


Canada and Its Effect on Global Ecommerce The Canadian ecommerce market is seeing a steady increase in buyers and online business with...


Why Customers Prefer Online Shopping More and more shoppers are opting to buy online than in-store. This infographic by...


Consumers Planned an Omnichannel Holiday Season Retailers know omnichannel is essential to their success during the holidays, but do they...


The Federal Purchase Card: Still a Viable Procurement Method for B2B

Over the past decade we have seen a shift, and those companies not carrying any government..


European Engineers Embrace Digi-Key for Online Component Sales Digi-Key, a full-service provider of electronic components, has announced an enormous spike in..


GENCO Marketplace Launches Redesigned Website GENCO Marketplace, America's largest wholesaler of retailer returns, has made major improvements..


11 Steps to a Successful B2B Email Marketing Campaign Balancing the logistics and creativity required for effective B2B email marketing is both a..


Localized Sales Help Fuel Digi-Key's 2014 European Sales Growth Digi-Key attributes this 26% sales growth to its continued global expansion of local sales..


B2B Sees Faster Online Sales Growth than B2C B2B ecommerce has grown at a faster sales pace than B2C, according to Epsilon's 2014..


Why Manufacturers Can No Longer Afford to Wait to Sell Direct to Customer Despite the selling advantages and business opportunities associated with going direct,..


How an Ecommerce Presence Helped Tacoma Screw Grow An ecommerce presence has given Tacoma Screw a dive into a bigger market than it had. It once had..


INFOGRAPHIC: The B2B Ecommerce Evolution Make no mistake; the B2B ecommerce software market is even bigger than its more famous sibling,..


Grainger Reports Record 1Q Results Sales of $2.4 billion increased 5% vs. $2.3 billion in the first quarter of 2013 for the..


St. Louis Tag Launches New Website With an updated design and CMS, St. Louis Tag’s new website positions the company as a leader..

same-day delivery, ecommerce, operations and fulfillment, retail, Amazon, eBay, Walmart, Newegg, Google, Google Shopping Express, eBay Now, shipping/delivery, BI Intelligence, Business Insider

When Does Same-Day Delivery Make Sense?

Douglas Smith, VP of DTC operations for Sheplers, talks with Multichannel Merchant Senior..


Consumers and Merchants Had a Cautious Holiday Season Consumers were concerned about 2013 holiday season issues that kept last-minute deals from..


Why Omnichannel is a Major Retail Theme for 2015 Incoming Hudson's Bay Co. CEO Jerry Storch made an appearance Dec. 29 on CNBC's Halftime Report..


Free Shipping Day No Longer a Big Deal The idea of Free Shipping Day used to be a bigger deal. Now it's more the exception than..


Rakuten Talks Mobile Conversion Trends In this video interview, Multichannel Merchant content producer Daniela Forte talks with..


Consumer Demand Shifts Forward This Holiday Season Scot Wingo, founder and CEO of Channel Advisor talks about promotions during the 2014..


Shopatron Talks Holiday Ecommerce Trends Multichannel Merchant senior editor Mike O'Brien talks with Shopatron founder and CEO Ed..


Shoppers Go Mobile Over Cyber Weekend Mobile devices were how shoppers were shopping during Cyber Weekend on the marketplaces. See..


Sunday the Strongest Day of Cyber Weekend for Overstockart.com Like a lot of retailers, overstockart.com started their promotions for Cyber Weekend a day early..

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