• The Contact Center Is Your Customer Service Gateway

    The Contact Center Is Your Customer Service Gateway

    Quite possibly, your contact center is your company’s unsung hero. But how are ecommerce and omnichannel merchants treating their contact centers? Here’s a snapshot look at Multichannel Merchant’s MCM Outlook 2014 survey.

  • Wilsons Leather Partners with Innotrac

    Wilsons Leather Partners with Innotrac

    In addition to ecommerce fulfillment and customer care, Innotrac will provide several customized solutions for Wilsons Leather, including multiple platform order processing and data conversion.

  • Omnichannel Shopping Activity is Virtually Everywhere

    Omnichannel Shopping Activity is Virtually Everywhere

    Virtually everyone is an omnichannel shopper: 95% of consumers frequently or occasionally shop a retailer's website and store, according to a new study by CFI Group.

  • Barneys New York Releases iPad App

    Barneys New York Releases iPad App

    The app allows users to experience the shopping functionality found on Barneys.com seamlessly integrated with relevant and exclusive content, and provides background and insight into purchases.

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Wilsons Leather Partners with Innotrac

In addition to ecommerce fulfillment and customer care, Innotrac will provide several..

 

Barneys New York Releases iPad App The app allows users to experience the shopping functionality found on Barneys.com..

 

OHL and Birchbox Collaborate for New Fulfillment Center The new fulfillment center is located in Mount Juliet, TN, and provides a more centralized..

 

Acme Tools Launches Mobile Commerce Site The new Acme Tools mobile site is designed to reduce load time and enhance the user's..

 

Michaels Security Breach Affected 3 Million Card Holders Even after arts and crafts merchant Michael's Stores Inc. announced it was a victim of a..

 

Levi Strauss Hires Walmart's Rosen to Head Global Ecommerce Rosen brings more than 20 years of retail and ecommerce leadership to Levi's, most recently..

 

Sycamore Partners Establishes Stuart Weitzman As Standalone Company Stuart Weitzman previously operated as a division of The Jones Group, which was acquired by..

 

DSW Inc. Acquires Interest in Town Shoes of Canada DSW Inc. will purchase for cash approximately 44% interest in Town Shoes, the largest footwear..

 

Hall Named President and CEO of Geneva Watch Group Geneva Watch Group announced today that it has appointed Kevin Hall as President and Chief..

 

Retailers Committed to Protecting Consumer Data NRF pursues establishment of retail information sharing and analysis..

 

Coldwater Creek Files Chapter 11, Plans to Liquidate Women's apparel seller Coldwater Creek filed for Chapter 11 bankruptcy protection on April 11,..

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Gap Inc. Discusses Omnichannel and Global Strategies

Building on Old Navy’s recent debut in mainland China and Gap’s growing store base in..

 

Omnichannel Shopping Activity is Virtually Everywhere Virtually everyone is an omnichannel shopper: 95% of consumers frequently or occasionally shop..

 

4 Steps to Make the Most of your Mobile Strategies Mobile devices are now officially the most pervasive pieces of technology in consumers’..

 

Mobile is the Anchor of Omnichannel Retailing Customers can use a mobile device anywhere, and have largely changed their behavior toward..

 

Heartbleed Also Affects Mobile Apps and Networking Since Heartbleed went undetected for so long, the scope of compromised information is still..

 

Read the April 2014 Operations & Fulfillment Guide Returns, shipping and delivery, fulfillment, contact centers and more are covered in the..

 

4 Tips for Selecting a Fulfillment Partner The wrong partner can negatively affect your business to its core. But the right partner can..

 

Heartbleed: 4 Steps You Need to Follow Now By now internet users and organizations have heard of Heartbleed, however what is unclear -..

 

Core Elements Flattening the Global Ecommerce World This rise of global ecommerce has retail leaders staking internationals claims across nearly..

 

Scandinavian E-tailer Sjoppi Achieves 18% Mobile Conversion A new touch-based interface for tablets has achieved nearly 18% conversion for Scandinavian..

 

Easter Spending to Reach $15.9 Billion The survey also found that many U.S. consumers will use smartphones or tablets to check off..

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Search and Social Media Snapshot

Kenshoo published an infographic today detailing first-quarter performance of paid search and..

 

Infographic: The World of Ecommerce Baynote released its "World of Ecommerce" infographic, which provides data insights on the...

 

Take a Look at Crocs' 2013 Sustainability Report The company's second report provides an update on its sustainability-related accomplishments...

 

How Social is Ecommerce? Social Annex surveyed over 100 marketing executives, asking about their social marketing...

 

The Power of Video for Small Business Leading retailers including Zappos and Old Spice are known for their online videos, but more...

 

The State of Mobile In the U.S. Mobile usage among consumers has grown in recent months, this infographic by Usablenet,...

 

The Effects of Online Credit Card Declines in the U.S. An independent study of 1k consumers found that 17 percent of consumers report having had...

 

Your 3 Step SEO Routine To help you get on track, Volusion created this infographic to serve as your SEO personal...

 

Solving the Local Search Puzzle Local search has grown increasingly important for both consumers and marketers, and even...

 

Subscription Commerce Success Visualized Acquisition and conversion may still be getting the lion's share of marketing budgets, but the...

 

The Irreconcilable Differences Between Sales and Marketing A good relationship is based on three things – good communication, compromise and work....

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St. Louis Tag Launches New Website

With an updated design and CMS, St. Louis Tag’s new website positions the company as a leader..

 

Grainger Reports Record 1Q Results Sales of $2.4 billion increased 5% vs. $2.3 billion in the first quarter of 2013 for the..

 

S&S Worldwide Distribution Director Talks Amazon Supply and Winter Weather S&S Worldwide Director of Distribution Mark Desrosiers talks with Multichannel Merchant..

 

Boost Your B2B Ecommerce Sales in 3 Easy Steps The B2C online experience has been ahead of B2B in terms of experience and ease of shopping. But..

 

Grainger's Ecommerce Sales Pass $3 Billion in 2013 Grainger’s online presence faired very well in 2013, earning the B2B merchant $3 billion..

 

B2B Merchants Adapt to B2C Generation No longer can B2B merchants rely solely on an annual big-book catalog or offer a bland..

 

Leadspace Update Provides New Predictive Company Targeting By mining the social web, Leadspace helps B2B marketers and sales teams accurately predict..

 

What's the Big Idea, Staples? Staples announced its latest "reinvention" campaign today with the launch of "Make More Happen,"..

 

Insightera Provides a New Dimension with Personalized Retargeting for Marketers With this integration, customers will be able to view, measure and build personalized..

 

LinkedIn Gaining Importance Among Purchasers and Influencers in the B2B Decision Making Process Latest Research Report From the University of Dayton and TriComB2B Also Indicates Initial..

 

Staples Has Rough Third Quarter Staples as a whole did $6.1 billion in sales during its fiscal third quarter. However, that..

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One Kings Lane Speeds Up Web Delivery

One Kings Lane saw a 20% improvement in web delivery times and a 35% boost in mobile page loads..

 

How Content Management Helped BrickHouse Security Grow Watch this video and learn how a solid content management strategy helped BrickHouse..

 

Winning Hiring Strategies for the Contact Center and Warehouse We have a tremendous line up of speakers at our upcoming Operations Summit. Anne Embrey,..

 

Is Tmall the Ecommerce Gateway to China? If you want to sell in China, agile commerce is the way to go. Here's how retailers are using -..

 

USPS Teams Up with Sony Pictures to Promote The Amazing Spider-Man 2 The United States Postal Service’s Priority Mail will soon be hitting a theater near you..

 

The Men's Wearhouse-Jos. A. Bank Battle Went Like This It was like The Men's Wearhouse kept calling and Jos. A. Bank would yell, "'taint enough, call..

 

S&S Worldwide Distribution Director Talks Amazon Supply and Winter Weather S&S Worldwide Director of Distribution Mark Desrosiers talks with Multichannel Merchant..

 

Prologis Discusses Same-day Delivery and What's Trending in DCs On Bloomberg Television’s “In the Loop,” Prologis chairman and CEO, Hamid Moghadam touched..

 

Netflix Spoofs Amazon Drones It turns out Amazon is not the only online merchant looking to get into drone..

 

How Fairytale Brownies Tackles Big Operational Challenges Life isn't a piece of cake for small merchants, even if they sell something as sweet as..

 

Holiday 2013: Lofty Delivery Expectations Taxed Carriers Ecommerce grew 30% year over year during the 2013 holiday season, but Forrester principal..


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