Operations Summit


  • JackThreads Talks About Using Social Media in the Contact Center

    JackThreads Talks About Using Social Media in the Contact Center

    JackThreads Customer Engagement Manager David Tull talks about using social media in the contact center and its contribution to the company's success.

  • Ecommerce in China Grew 21.3% in 2014

    Ecommerce in China Grew 21.3% in 2014

    Ecommerce sales in China hit 12.3 trillion yuan in 2014, up 21.3% from 2013, according to data compiled by iResearch. Here's a look at how China's ecommerce growth breaks down by sector.

  • The Big (Data) Tension between Marketing and Privacy

    The Big (Data) Tension between Marketing and Privacy

    Credit card companies can analyze consumer purchases to identify the use of stolen credit cards, but they are able to use the same insights to predict divorces. This article not only explores the tension between accuracy and privacy, but also offers marketers concrete ideas.

  • Personalization is the Key to Increasing Customer Loyalty

    Personalization is the Key to Increasing Customer Loyalty

    A personalized ecommerce experience has become just as important to consumers as price. And retailers need to get on board with that message.

Breaking News
Must Reads
Amazon, Amazon.com, Amazon Prime, Amazon Prime Now, Prime Now, same-day delivery, one-hour delivery, drones, Amazon drones, U.S. Senate, FAA, Federal Aviation Administration

Amazon Expands Prime Now to Dallas

Days after going into Baltimore and Miami, Amazon Prime Now one-hour delivery is available..


American Eagle Outfitters Expands to Chile and Peru American Eagle Outfitters is continuing its Latin American growth with a series of licensed..


Magento Launches Ecommerce Program for SMBs Good news for small- and medium-size retailers left in the dark with the impending shutdown..


FAA Grants Conditional Certificate for Amazon Drones Amazon drones have moved one step closer to commercial reality via an FAA approval of..


Amazon One-hour Delivery Expands to Baltimore and Miami Amazon has expanded Prime Now one-hour delivery service to customers in select Baltimore and..


Target Proposes $10 Million Data Breach Settlement Target Corp. has proposed a $10 million settlement agreement of a class-action lawsuit related..


Kobelli Jewelry Launches Localized Checkout Experience Kobelli.com customers can now check out internationally via a localized, seamless..


Rakuten to Accept Bitcoin on Global Marketplaces The integration with Bitnet’s platform will make Rakuten one of the largest ecommerce companies..


NRF Proposes Achievable Solutions to Address Cyber Security Threats The National Retail Federation presented Congress solutions to better protect consumers and..


Remembering Don Libey Author, speaker, CEO advisor, Sherlock Holmes buff and direct marketing industry icon Don..


Target Banking on $2.2 Billion Technology Investment Target outlined plans for $2 billion to $2.2 billion in capital expenditures this year, with..

Growing Global, global, global ecommerce, France, Germany, cross border, retail, online retail, returns fraud, returns policy, Europe, EU, EU consumer rights directive

Are Your Global Ecommerce Sales Growing?

If you're a retailer or a B2B merchant, and you're selling across borders, then we want you to..


Ecommerce in China Grew 21.3% in 2014 Ecommerce sales in China hit 12.3 trillion yuan in 2014, up 21.3% from 2013, according to..


3 Lessons Learned From Target’s Marketing Approach Modern technology has actually made it much easier for smaller companies to test new models..


Vitamin Boat Expands Sales Internationally Vitamin Boat says international sales will eventually make up over 50% of its total revenue...


Just How Seamless is the Omnichannel Experience? Omnichannel retailers are getting a hang of mobile, and are upping the in-store experience. But..


We're a Top 40 Omnichannel Retail Influencer to Follow Software as a service solution provider Whisbi told us they are so inspired by our..


Retailers Need to Face Same-day Delivery Dilemma You can order a pizza from Dominos.com and get it delivered in about an hour, but you can't order..


Bullpen Car, Stadium Sign, Available via Sotheby's-eBay Auction No joke - on April Fool's Day, you can bid on the New York Mets Bullpen Car, thanks to an..


NEMOA Attendees Take Different Sides on Proposed MFA Legislation Attendees at NEMOA's directxchange conference in Boston last week offered their reaction to..


Predictive Technology Drives Evolution of Big Data Studies show that nearly 90% of professionals believe big data is a game changer for..


4 Key Findings From the 2014 Video Commerce Benchmarks Report The year 2014 was the biggest year ever for online video viewing. More than ever, shoppers..


Why Retailers Fall Victim to Shopping Cart Abandonment

Each year online retailers are victims to shopping cart abandonment. As a result they are losing..


The Rise of Mobile Apps in 2015 Mobile apps are on the rise this year as consumers are spending increasingly more time on them...


How Personal Are You Getting With Shoppers? When it comes to personalized shopping experiences, customers today are expecting a lot...


The Mobile First Era Today, mobile is growing three times the rate of overall ecommerce with consumers...


Everything You Need to Know About Mobile Ads Mobile ads can be a very effective way to spend advertising dollars, but how can you get started?...


Walmart to Raise In-Store Pay Walmart announced that in-store employees will have the opportunities to get pay raises based...


Top Ecommerce Searches for Valentine's Day Gifts Flowers or diamonds for Valentine's Day? See what online shoppers are searching for most prior...


Victoria's Secret Dominates on Social Media Several U.S. retail brands have generated a lot of buzz on social media. Victoria's Secret took...


How to Sweeten Your Mobile Sales this Valentine's Day As Valentine's Day approaches, consumers are gravitating to their mobile devices to make...


Ecommerce Retailers Feel the Love this Valentine's Day Valentine's Day is just around the corner and it is surprisingly the biggest ecommerce holiday...


The Momentum of Mobile Sixty-seven percent of users start engaging on one device and continue on to another and expect...


The Federal Purchase Card: Still a Viable Procurement Method for B2B

Over the past decade we have seen a shift, and those companies not carrying any government..


European Engineers Embrace Digi-Key for Online Component Sales Digi-Key, a full-service provider of electronic components, has announced an enormous spike in..


GENCO Marketplace Launches Redesigned Website GENCO Marketplace, America's largest wholesaler of retailer returns, has made major improvements..


11 Steps to a Successful B2B Email Marketing Campaign Balancing the logistics and creativity required for effective B2B email marketing is both a..


Localized Sales Help Fuel Digi-Key's 2014 European Sales Growth Digi-Key attributes this 26% sales growth to its continued global expansion of local sales..


B2B Sees Faster Online Sales Growth than B2C B2B ecommerce has grown at a faster sales pace than B2C, according to Epsilon's 2014..


Why Manufacturers Can No Longer Afford to Wait to Sell Direct to Customer Despite the selling advantages and business opportunities associated with going direct,..


How an Ecommerce Presence Helped Tacoma Screw Grow An ecommerce presence has given Tacoma Screw a dive into a bigger market than it had. It once had..


INFOGRAPHIC: The B2B Ecommerce Evolution Make no mistake; the B2B ecommerce software market is even bigger than its more famous sibling,..


Grainger Reports Record 1Q Results Sales of $2.4 billion increased 5% vs. $2.3 billion in the first quarter of 2013 for the..


St. Louis Tag Launches New Website With an updated design and CMS, St. Louis Tag’s new website positions the company as a leader..

Operations Summit 2015, JackThreads, ecommerce, customer care, customer experience, customer call center, call center, contact center, social media, social media customer care

JackThreads Talks About Using Social Media in the Contact Center

JackThreads Customer Engagement Manager David Tull talks about using social media in the..


Talking Distribution Center Automation Trends with Cabela's Kevin Thompson of Cabela's talks with Multichannel Merchant about the latest and greatest..


Best Practices for Holiday Peak Season Planning Kim Silva of Fairytale Brownies, talks to Multichannel Merchant Senior Editor Mike O'Brien about..


When Does Same-Day Delivery Make Sense? Douglas Smith, VP of DTC operations for Sheplers, talks with Multichannel Merchant Senior..


Consumers and Merchants Had a Cautious Holiday Season Consumers were concerned about 2013 holiday season issues that kept last-minute deals from..


Why Omnichannel is a Major Retail Theme for 2015 Incoming Hudson's Bay Co. CEO Jerry Storch made an appearance Dec. 29 on CNBC's Halftime Report..


Free Shipping Day No Longer a Big Deal The idea of Free Shipping Day used to be a bigger deal. Now it's more the exception than..


Rakuten Talks Mobile Conversion Trends In this video interview, Multichannel Merchant content producer Daniela Forte talks with..


Consumer Demand Shifts Forward This Holiday Season Scot Wingo, founder and CEO of Channel Advisor talks about promotions during the 2014..

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