Shipping/Delivery ARCHIVE

Macy’s to Build Direct-to-Consumer Fulfillment Center in Midwest  Jan 13, 2014 1:34 PM By Erin Lynch

In an effort to get ship more orders to more customers throughout the central and southern regions in the U.S., Macy’s announced plans to build a new $170 million direct-to-consumer fulfillment center in Tulsa County, OK.

Amazon Fulfillment Sees Record Setting Year  Jan 10, 2014 11:52 AM By Daniela Forte

It was a record setting year for the sellers on Amazon who use the Fulfillment by Amazon service. According to a release from the marketplace, the number of sellers using the fulfillment service grew more than 65% in 2013 compared to 2012. Also, Fulfillment by Amazon shipped more units worldwide during the fourth quarter of 2013 than the total number of FBA units combined in all of 2009 and 2010.

Polar Vortex Grounds Carriers  Jan 07, 2014 12:21 PM By Tim Parry

Consumers who are waiting for cold-weather gear they ordered online to stay warm during the polar vortex may not get these products shipped to them right away because of, well, the polar vortex.

Issa Supports Canada Post Decision to Remove Door-to-Door Mail Delivery  Jan 07, 2014 10:37 AM By Erin Lynch

In response to the ever changing and digitally connected customer, Canada Post had decided to phase out its door-to-door delivery service and replace it with community mailboxes within the next five years. Not surprisingly, House Oversight and Government Reform Committee Chairman Darrell Issa, R-Calif., supports the measure to “modernize” mail delivery.

USPS Exceeded Holiday Package Delivery Volume  Jan 06, 2014 4:40 PM By Tim Parry

The U.S. Postal Service has been relatively quiet about its holiday 2013 performance. But last week, the USPS broke its silence, and said it exceeded holiday volume expectations with a higher than projected package volume increase.

FedEx Failed For Yankee Candle  Dec 31, 2013 6:22 PM By Tim Parry

Yankee Candle saw trouble with FedEx at least two weeks prior to Christmas, starting with tracking issues that they thought were due to internal system errors. Yankee Candle was also told that FedEx’s Columbus, OH facility was so “overwhelmed” that FedEx had trouble moving packages.

eBags Played it Safe with Last Chance Shipping Offers  Dec 30, 2013 3:30 PM By Tim Parry

While many direct-to-customer merchants pushed last-minute Christmas delivery deadlines to the limit, eBags took a conservative approach that led to fewer holiday hangovers for its team and its customers.

Bare Necessities Blindsided by UPS Issues  Dec 30, 2013 1:47 PM By Tim Parry

Though Bare Necessities ships via FedEx and UPS and uses both shippers’ last mile services with the United States Postal Service, chief operating officer Bill Richardson told Multichannel Merchant the majority of packages it shipped that had not arrived on time were being carried by UPS.

12% of Christmas Gifts Ordered at Standard Cutoff Dates Did Not Arrive  Dec 27, 2013 2:14 PM By Tim Parry

Eight retailers (32%) failed to deliver by Christmas in at least one of the three regions. Of all 75 orders we placed, 12% missed the delivery estimate. And according to StellaService, all but one of these orders were shipped using UPS

What Went Wrong and Who’s to Blame for Missed Christmas Shipments  Dec 27, 2013 12:23 PM By Tim Parry

UPS and FedEx both announced this week that delays in their delivery services would result in Christmas presents not being under their customer’s tree. In this video, Joe Bobko, managing director of The Bobko Group, talks with Multichannel Merchant senior content manager Tim Parry about these issues that affect the shippers, the merchants and the consumers.






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