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Shipping/DeliveryApr 05, 2016 10:42 AM By Mike O'Brien
Reinforcing the view that it’s better to know what your audience wants than to jump on the same-day, next-day delivery bandwagon, an executive with QVC told attendees of Home Delivery World said offering customer choice – especially free shipping – and knowing their preferences is the most important thing.
Shipping/DeliveryApr 04, 2016 3:08 PM By Mike O'Brien
Next month Amazon plans to offer Prime Now via its website, significantly increase the reach of the service which until now was limited to access via its mobile app.
Shipping/DeliveryApr 04, 2016 2:33 PM By Curt Barry
I go to lots of conferences, but for me the Operations Summit is the most helpful to our clients and our consulting practice because it’s dedicated exclusively to improving direct-to-customer and omnichannel operations, presenting a broad range of operations experiences and solutions. It’s not too late to join us, April 12-14 at the Duke Energy Center in Cincinnati.
Shipping/DeliveryMar 22, 2016 12:02 PM By Mike O'Brien
American Apparel has begun offering one-hour delivery through a partnership with Postmates, leveraging RFID technology to provide real-time inventory availability via the Postmates Order app. The program is in place at 79 stores in 31 U.S. markets, making 50 “on-demand basics” items like hoodies, t-shirts and socks available to consumers who desire the items right now.
Shipping/DeliveryMar 18, 2016 9:28 AM By Mike O'Brien
FedEx told analysts on a third quarter call that Amazon was simply addressing capacity issues with its own assets a la other major retailers, so they weren’t worried about the business. For the quarter, FedEx’s net income fell 19% to $507 million, while Ground revenue was up 30% to $4.41 billion. However higher costs due in part to network expansion and peak season demand caused the segment’s operating income to drop from $559 million to $557 million.
Shipping/DeliveryMar 16, 2016 11:11 AM By Maria Haggerty
The thought process behind a retail freight management strategy has a direct impact on a brand’s customer experience. While customers may not see this firsthand, the intricacies involved in designing a box and its shipping procedures are many. For brands looking to improve their freight management practices and excite customers, here are two crucial questions to start with, and what you need to consider.
Shipping/DeliveryMar 10, 2016 3:07 PM By Mike O'Brien
Surprising no one, Amazon ended months of speculation by announcing it was leasing 20 Boeing 767 cargo jets from Air Transport Services Group Inc., while at the same time taking a 20% stake in the Wilmington, OH-based company. See what others are saying about this move.
Shipping/DeliveryMar 08, 2016 3:06 PM By Curt Barry
Third-party logistics companies or 3PL providers can help ecommerce and direct-to-customer merchants expand internal fulfillment operations without large outlays. In the past five years some large companies have entered the market with extremely competitive services and costs.To help in the decision process, here are 10 ways that 3PLs have helped companies do just that.
Shipping/DeliveryMar 02, 2016 8:26 AM By Maria Haggerty
As you grow your digital offerings, you must accurately gauge when and how to expand ecommerce operations while keeping what works in view. While moving toward your 2016 goals, consider investing in the right tools and partners in order to foster growth, but never forget your brand’s beginnings.
Shipping/DeliveryFeb 26, 2016 12:28 PM By Mike O'Brien
Target hit on a winning combination of free shipping and omnichannel operations to grow its digital sales a healthy 34% in Q4, while same-store sales grew just 1.9%. In addition, 30% of its digital sales were either from buy online, pickup in store or ship-from-store transactions. See how Target got it done in 2015, especially during the critical holiday season.
by Curt Barry
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by Mike O'Brien
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