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Shipping/Delivery ARCHIVE

PCI Pain  Jun 01, 2005 9:30 PM By Mark Del Franco

To protect against identity theft and security breaches, Visa and MasterCard have joined forces to enact stringent credit-card security requirements The

UPS to Buy Overnite  May 19, 2005 4:04 AM By John Fischer

United Parcel Service is buying Richmond, VA-based Overnite Corp for $1.25 billion. The acquisition will enable UPS to expand its ground freight services in North America

Negotiating a better parcel carrier contract  May 01, 2005 9:30 PM By Sherry Chiger

Now that postal rates are likely to be going up next year (see cover story), it’s more important than ever to negotiate or renegotiatiate your parcel-carrier

Annual Sales Up 12% Victoria’s Secret Direct  Apr 12, 2005 5:21 PM By MCM staff

The direct-to-consumer unit for women

Spotlight On CUSTOMER SERVICE  Apr 01, 2005 10:30 PM By Lawrence Dean Shemesh

BY LAWRENCE DEAN SHEMESH Did you ever wonder what makes one company successful and another fail? Two elements (in my opinion) are the root cause of all

COMING AROUND  Apr 01, 2005 10:30 PM By MCM staff

U.S. companies spend about $43 billion a year or 4.5 % of all logistics costs on handling returned merchandise, reports AMR Research Inc.

Now You See It  Apr 01, 2005 10:30 PM By MCM staff

IF YOU LOOK HARD ENOUGH, you just may catch a glimpse of the next big thing in technology. computing, as it is widely called, is a market that’s slated

PAYMENT [ processing ] IN FULL  Apr 01, 2005 10:30 PM By MCM staff

Online jewelry merchant Ice.com’s wares include $1,300 diamond pendants, $3,000 engagement rings, and $4,000 pearl necklaces. Not surprisingly the company

Care Package  Apr 01, 2005 10:30 PM By Bennett Voyles

Unless you ship jewelry or pharmaceuticals, package security probably doesn’t rank too high on your list of worries. Maybe once in a while a packer gets

Designing Merchant  Apr 01, 2005 10:30 PM By MCM staff

You may have noticed that lately we’ve been paying more attention than ever to customer service which companies do it well, why it’s so important, and






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