Shipping/Delivery ARCHIVE

Wad-Waf’s Formula for Keeping Customers  Mar 01, 2003 10:30 PM By Rama Ramaswami

OK, THAT COMPANY’S NAME may sound suspiciously like another you hear bandied about a lot these days, but we promise you it isn’t that one. Wad-Waf is

Best Practices in the Worst of Times  Mar 01, 2003 10:30 PM By MCM staff

Statistics and forecasts are all very well, but you want to know what your peers are really doing to keep their operations afloat in straitened economic

Software Giants Lead Retail Ranking  Mar 01, 2003 10:30 PM By Rama Ramaswami

In any rating of the biggest and the best in retail, it is tempting to go for sales volume and ignore other, less obvious factors. One ranking that does

Shopping in a Coffin-Cold Aisle  Mar 01, 2003 10:30 PM By MCM staff

THE MOOD at the National Retail Federation’s annual conference wasn’t so much downbeat as might be expected as erratic: up one minute, down the next.

No Peace, No Profits  Mar 01, 2003 10:30 PM By MCM staff

Aside from the fact that I really don’t like to shop, I made an extra effort to avoid the mall scene over the holidays, and I was not alone. Market research

Opinion and Response  Mar 01, 2003 10:30 PM By MCM staff

HAVING HIS SAY Steve Sorensen, menswear copy director of Warren, PA-based Blair Corp., on the importance of copy voice. Her voice was ever soft, gentle,

Operations and Management: Sophisticated Self-Service  Mar 01, 2003 10:30 PM By MCM staff

If you’ve ever subscribed to the Book of the Month Club, you’re familiar with auto-replenishment: The customer places one order and then takes delivery

A WINNING Combination  Mar 01, 2003 10:30 PM By Jeff Siegel

Three years ago, when Circuit City was puzzling over how to set up its e-commerce fulfillment system, the electronics retailer could have gone in any

Short Takes: Catch a (Paper) Tiger By the Tail  Feb 01, 2003 10:30 PM By Rama Ramaswami

WHAT WOULD YOU DO if you wanted to save 851,000 tons of wood? Or 2.1 billion gallons of waste water? Just ask your favorite catalog company to switch

Short Takes: Bombs Away!  Feb 01, 2003 10:30 PM By David Pluviose

THE HARSH REALITY of pink slips flying, combined with the potential for American bombs dropping on Baghdad, kept nervous shoppers out of the malls in






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