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If You Think Customer Service Stinks Now, Brace Yourself, cautioned the headline of a press release that landed on my desk recently. Apparently, we are
THE UPCOMING YEAR will be far from stellar for IT vendors, according to an AMR Research survey on technology initiatives. One hundred respondents from
Teen apparel cataloger and marketing services provider Alloy has acquired Westbrook, CT-based Old Glory Boutique Distributing, a cataloger of rock music-related
From Dictation to Dick Tracy Layoffs are no laughing matter, but for some they bring about change for the better. Just ask Margaret Thompson, a former
Traditionally, the end of the year is a time for wrap-ups, but I think you’ll forgive Operations & Fulfillment if we skip looking back at the painful
Wish fulfillment? That could be what your operation desperately needs this holiday season. According to retail analyst Ken Cassar of Jupiter Media Metrix,
OrderMotion from Transaction Smartware Inc. is a fully functional order management system with essential inventory management and fulfillment capabilities.
Once you have developed RFPs for a software solution, sent them to the leading candidates, and gotten them back, the hardest work, making a choice, begins.
Not too long ago, if you had a kiosk, it was probably a dusty old cardboard box lurking in a dark corner of your store (a far cry from what the word signified
It’s not the ancient wisdom of the East to choose a process to conform to its environment; it’s just common sense. In bonsai gardening, tending a tree