Operations Summit 2016

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Shipping/Delivery ARCHIVE

Delivering benchmarks  Oct 01, 2005 9:30 PM By Rama Ramaswami

We aren’t quite sure when the shipping and delivery departments left their modest lodgings in the recesses of the warehouse and entered the boardroom.

Reducing shipping costs  Jul 01, 2005 9:30 PM By Rama Ramaswami

We live in what may be dubbed, to use a clich, the Information Age. No matter what you’re looking for, whether it’s advice on your love life or products

The USPS Rate Case: Insider Tips to Control Shipping Costs  Jun 02, 2005 12:31 AM By Rama Ramaswami

Parcel shippers often quip that a postal rate increase every year is as inevitable as death and taxes. But unlike death, which has no gradations, a rate hike can range from minor to exorbitant. As rate increases go, the U.S. Postal Service’s flat 5.4% increase, proposed in the 2006 rate case the USPS filed on April 8, appears to be moderate enough for most shippers to handle.

PCI Pain  Jun 01, 2005 9:30 PM By Mark Del Franco

To protect against identity theft and security breaches, Visa and MasterCard have joined forces to enact stringent credit-card security requirements The

UPS to Buy Overnite  May 19, 2005 4:04 AM By John Fischer

United Parcel Service is buying Richmond, VA-based Overnite Corp for $1.25 billion. The acquisition will enable UPS to expand its ground freight services in North America

Negotiating a better parcel carrier contract  May 01, 2005 9:30 PM By Sherry Chiger

Now that postal rates are likely to be going up next year (see cover story), it’s more important than ever to negotiate or renegotiatiate your parcel-carrier

Annual Sales Up 12% Victoria’s Secret Direct  Apr 12, 2005 5:21 PM By MCM staff

The direct-to-consumer unit for women

Proactive Service  Apr 01, 2005 10:30 PM By Rama Ramaswami

GONE ARE THE DAYS when running call centers as they were known back then was mostly a matter of policing order entries and making sure agents met productivity

Critics’ Choice  Apr 01, 2005 10:30 PM By MCM staff

This year’s Order Management Software Review includes grades and ranks for each major software function from the vendors’ own perspective, giving you

Spotlight On CUSTOMER SERVICE  Apr 01, 2005 10:30 PM By Lawrence Dean Shemesh

BY LAWRENCE DEAN SHEMESH Did you ever wonder what makes one company successful and another fail? Two elements (in my opinion) are the root cause of all






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