Operations Summit 2016

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Shipping/Delivery ARCHIVE

Critics’ Choice  Apr 01, 2005 10:30 PM By MCM staff

This year’s Order Management Software Review includes grades and ranks for each major software function from the vendors’ own perspective, giving you

Spotlight On CUSTOMER SERVICE  Apr 01, 2005 10:30 PM By Lawrence Dean Shemesh

BY LAWRENCE DEAN SHEMESH Did you ever wonder what makes one company successful and another fail? Two elements (in my opinion) are the root cause of all

COMING AROUND  Apr 01, 2005 10:30 PM By MCM staff

U.S. companies spend about $43 billion a year or 4.5 % of all logistics costs on handling returned merchandise, reports AMR Research Inc.

Now You See It  Apr 01, 2005 10:30 PM By MCM staff

IF YOU LOOK HARD ENOUGH, you just may catch a glimpse of the next big thing in technology. computing, as it is widely called, is a market that’s slated

PAYMENT [ processing ] IN FULL  Apr 01, 2005 10:30 PM By MCM staff

Online jewelry merchant Ice.com’s wares include $1,300 diamond pendants, $3,000 engagement rings, and $4,000 pearl necklaces. Not surprisingly the company

DIMensional Precision  Mar 01, 2005 10:30 PM By Barbara Arnn

It’s not just for carry-on luggage any more size and weight restrictions are getting tighter everywhere. Recent changes by major freight carriers to the

Weights and Measures  Mar 01, 2005 10:30 PM By MCM staff

A SPEAKER AT A RECENT CONFERENCE described a benchmarking survey that his research firm had sent to leading retailers. At over 75 pages in length, and

HISTORY LESSON  Mar 01, 2005 10:30 PM By Jeff Siegel

THE STATISTICS seem to bear out the headlines. Capital spending has increased after two years of recession, and companies up and down the supply chain

Analyze This  Mar 01, 2005 10:30 PM By Rama Ramaswami

Null hypotheses and chi-squared tests may seem like relics of your college days, but you can’t afford to bury them if accurate organizational measurement

Service Call  Mar 01, 2005 10:30 PM By MCM staff

Ideally, Customer Service Day (if there were such a thing) would be every day. But sadly, it would, if instituted now, come around with the same frequency






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