Operations Summit

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Shipping/Delivery ARCHIVE

Operations Roundtable: The Back End Takes a Front Seat  May 01, 2002 9:30 PM By MCM staff

In February, Catalog Age met in Richmond, VA, with nine catalog operations executives. Some worked at large, multititle mailers, others at small companies

Pay No Money Now!  May 01, 2002 9:30 PM By Michael D. McIntyre, Ph.D.

You won’t need to, because you will pay heavily later if you’re in the habit of using the most common test given to job applicants. You know the one:

IDENTITY CRISIS  May 01, 2002 9:30 PM By David Pluviose

FUEL PRICES AREN’T THE ONLY SHIPPING COSTS going up these days. Even if operations executives devote themselves wholeheartedly to penny pinching, the

NOT SO GRIM  May 01, 2002 9:30 PM By Barbara Arnn

With the regularity of swallows returning to Capistrano, less-than-truckload carriers seem to announce rate increases every year. The practice is so common

staying in shape  May 01, 2002 9:30 PM By STEVE DETHLEFS

The year was 1909. The United States of America consisted of 46 states, William Howard Taft was president, mailing a letter cost two cents, the Model

opinion & response  May 01, 2002 9:30 PM By MCM staff

Rightfully Riled About Wrong Number As I discussed with Paul Miller, who wrote your article Bass Pro Focuses on Its Channels (March 1 issue), the sales

Orvis closing auxiliary call center  Apr 10, 2002 9:30 PM By MCM staff

Outdoor gear and apparel cataloger/retailer Orvis will close its Albuquerque, NM, call center on May 25, less than four years after opening the facility.

Natural Selection  Apr 01, 2002 10:30 PM By Ernie Schell

There are very few SQL Server/Windows applications in the catalog management software field. Natural Order from Indianapolis-based Natural Solutions is

SQUARE PEGS  Apr 01, 2002 10:30 PM By Michael J. Wells

This is not an IQ test it’s the kind of situation that arises in DC design and layout all the time. Choosing the correct slotting strategy for a new facility

A Passage to India  Apr 01, 2002 10:30 PM By Bennett Voyles

Should you move your call center off shore? As with any business decision, it comes down to weighing risk and reward. On the reward side, the advantage






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