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Shipping/Delivery ARCHIVE

Storehouse: Crme de la CRM  Jan 01, 2002 10:30 PM By Jeff Morris

One of the key elements of CRM (pronounced ) is knowledge about each customer as an individual: to know what his history is, what his value to you is,

Storehouse: Bottomed Out  Jan 01, 2002 10:30 PM By Roger Cunningham

If good sales cover a world of evils, then perhaps falling sales reveal myriad opportunities for today’s retailer. Or so we tell our clients who perceive

opinion & response  Jan 01, 2002 10:30 PM By MCM staff

Take a Stab at This Use of Catalogs You never know what will come up when you type mail order catalogs into an Internet search engine. A recent search

Material Handling Benchmarks  Jan 01, 2002 10:30 PM By Rama Ramaswami

Our second annual survey of material handling practices, conducted after the Sept. 11 tragedy, shows mixed results. The bad news is that for the most

Peaceable Kingdom  Jan 01, 2002 10:30 PM By Jeff Siegel

Rick Peterson is a quiet, soft-spoken man who seems to put plenty of thought into his answers. So ask him what it was like to move from a non-union to

Amazon Emphasizing Catalogs, Inserts Instead of TV Ads for Holiday  Dec 04, 2001 10:30 PM By MCM staff

Seattle–Online behemoth Amazon.com has announced it has retired its traditional holiday television advertising campaign this year. The company will no

opinion & response  Dec 01, 2001 10:30 PM By MCM staff

Plane Crazy Publicity Stunt Some 73 years after Amelia Earhart became the first woman to fly across the U.S., a plucky dentist from Sonoma, CA, re-created

Break Time  Dec 01, 2001 10:30 PM By Thomas G. Dolan

There was a time when most goods sold in this country were made in this country when you received a faulty shipment, you could send it back. But now that

Honey, I Shrunk the Dot  Dec 01, 2001 10:30 PM By MCM staff

There is the real world, and there is the electronic world. Tech shop findtheDOT, Inc., based in Oakland, CA, offers a technology designed to connect

Up Front  Dec 01, 2001 10:30 PM By Jeff Kline

I have managed many catalog fulfillment centers and toured many other facilities in my 25 years of experience. If you want to evaluate an operation quickly,






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