Shipping/Delivery ARCHIVE

Obedience Training  Sep 01, 2000 9:30 PM By Ron Hounsell

When customer satisfaction is at stake, it doesn’t pay to stand out from the crowd. How to ensure that vendors comply with performance requirementsThe

Patagonia Sportswear, Winter 1999  Sep 01, 2000 9:30 PM By Shayn Ferriolo

According to the Annual Catalog Awards judging panel, Patagonia’s new catalog does a number of things to distinguish itself from other sportswear books.

PACKAGE INSERTS  Sep 01, 2000 9:30 PM By Shayn Ferriolo

Mailers say no to e-tailer inserts Catalogers prefer to stick with the programs of their peers With the Internet offering a viable new channel for remote

Orvis, The Sporting Tradition, Fall 1999  Sep 01, 2000 9:30 PM By Moira Cotlier

“How cute!” exclaimed a judge upon seeing the snow-speckled black Lab puppy on the cover of Orvis’s fall Sporting Tradition catalog. The cover is compelling

Tote Up the Tab  Sep 01, 2000 9:30 PM By Rama Ramaswami

Just as online retailers are getting the hang of the physical aspects of fulfillment, along comes another surprise: the sheer expense of the whole business.

Orvis, The Sporting Tradition, Fall 1999  Sep 01, 2000 9:30 PM By Sherry Chiger

In years past, the Catalog of the Year was actually awarded to the cataloger of the year: the catalog company that best exemplified the qualities necessary

OPERATIONS: Major expansion for VT Country Store  Jul 01, 2000 9:30 PM By Mark Del Franco

No longer just a folksy general merchandise marketer, Vermont Country Store is gearing up for serious expansion. The Manchester, VT-based company in May

Operations: the missing piece of the list buying puzzle  Jun 01, 2000 9:30 PM By MCM staff

When most catalogers are selecting mailing lists for a test or rollout, the last thing on their minds is the back-end: order-taking, fulfillment and distribution.

PACKAGE DELIVERY GLOSSARY  May 19, 2000 11:56 PM By MCM staff

When an industry term is on the tip of your tongue, or when you come across jargon that’s new to you, the words and definitions you need may well be right here.

ORDERS GLOSSARY  May 19, 2000 11:50 PM By MCM staff

Abandoned call: Call in which a customer hangs up before reaching a call center staffer. ACS: Automatic call sequencer, a less sophisticated version of automated call distribution (see below), without the flexibility and the ability to track call …






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