9 Tips for Implementing Workforce Management in the Contact Center

Your system should generate forecasts and schedules in minutes, not hours

scheduling

The most efficient scheduling systems should be able to quickly produce forecasts and schedules. Avoid systems that require hours for forecasting call volumes and determining staffing requirements.

back-red-social-button-30-pixels01-red-social-button-30-pixels02-red-social-button-30-pixels03-red-social-button-30-pixels04-red-social-button-30-pixels05-red-social-button-30-pixels06-red-social-button-30-pixels07-red-social-button-30-pixels08-red-social-button-30-pixels09-red-social-button-30-pixels10-red-social-button-30-pixelsnext-red-social-button-30-pixels