omnichannel returns, ecommerce returns, reverse logistics

February 4, 2016




Omnichannel Returns Jump Significantly During Holiday Season

A higher percentage of retailers adopting more liberal returns policies to help drive sales, along with the general rise in ecommerce transactions, drove a significant increase in omnichannel returns during the holiday season 2015, according to ecommerce fulfillment provider Newgistics.

Patrick …

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In Ecommerce, Fulfillment

cross-border ecommerce

February 3, 2016




Cross-Border Ecommerce is Driven by Mobile Technology, Payments, Strategy

NEW YORK, Jan. 20, 2016 /PRNewswire/ – Ecommerce is going mobile and innovative technology is allowing consumers around the world unprecedented access to products. Consumers are no longer limited to the product selection at their local store or even in their own …

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In cross-border, Global

asos-300

December 2, 2015




Gigya to Power Personalization and Improve Acquisition for ASOS

ASOS, the global fashion destination for twenty-somethings, has chosen customer identity management firm Gigya to power end-to-end user registration and login on ASOS’ websites and mobile applications, including Android, iOS and its recently launched Apple Watch app.

Consumer preferences have …

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In cross-border, Global

marketlive-shopatron-300

December 1, 2015




Vista Equity Simultaneously Buys MarketLive and Shopatron

AUSTIN, Texas–(BUSINESS WIRE)–MarketLive Inc. and Shopatron, leading providers of software solutions for the global retail industry, today jointly announced that the companies will be acquired simultaneously by Vista Equity Partners (“Vista”), a leading private equity firm that focuses …

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In News, PR Newswire

Toys R Us, Babies R Us, free shipping, ecommerce, holiday shopping, peak holiday season, 2015 holiday shopping, omnichannel retail, buy online pickup in store

September 9, 2015




Toys R Us Slashes Free Shipping Threshold from $49 to $19

Firing the first salvo in the shipping wars ahead of the holiday shopping season, Toys R Us announced today it is lowering its free shipping threshold by more than half, from $49 to $19 for both its Toys R Us and Babies …

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In Blog, Ecommerce

ecommerce delivery, customer experience, shipping and delivery experience, ecommerce fulfillment

December 16, 2015




The ABCs of Preventing Shipping Damage, Part II

Here’s some “breaking news” that every shipper can use. Although shipment-related damages happen to even the best of companies, a vast number of the mishaps that create them are highly preventable, especially if you involve players across your supply …

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In Blog, customer experience

Internet-Sales-Tax-300

December 10, 2015




Retailers Urge Congress to Reject Customs Bill If Without Online Sales Tax

The National Retail Federation today called on Congress to reject a customs reauthorization bill set for a vote this week unless it includes a provision allowing states to require online merchants to collect sales tax the same as local stores.

“…

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In Ecommerce, Marketing

Megan J. Brennan, Patrick R. Donahoe, Postmaster General, Postmaster General and CEO Patrick Donahoe, U.S. Postal Service, USPS

February 3, 2015




Brennan Starts Role as New U.S. Postal Service Postmaster General

Megan J. Brennan officially became the 74th Postmaster General and CEO of the U.S. Postal Service on Feb. 1, succeeding Patrick R. Donahoe, who is retiring after 39 years with the USPS.

Brennan said in a release that she plans to …

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In News, Operations & Fulfillment

Cyber-Weekend-2015-300

December 2, 2015




Editor’s Notebook: Cyber Weekend BOPIS Went Smoothly… Kinda…

Buy online, pick up in store… Seems pretty easy from the customer point of view, and seems pretty complicated from a retailer’s perspective. And during the holiday season, omnichannel shopping should be nerve-racking for everyone.

But truth be told, my …

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In Blog, Must Reads

global ecommerce

December 2, 2015




Success, Growth Await Companies that Engage Emerging ‘Mobile-First’ Markets

Around the world, smartphone adoption is soaring, leaving traditional computers (and the conventional web) in the dust. According to data from StatCounter, global webpage views on desktop browsers have plummeted 13% in recent months. In a mere three years, more than …

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In Blog, Global

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