comScore, ecommerce, holiday shopping, 2014 holiday shopping, holiday shopping season, green Monday, cyber weekend 2014, cyber week, black Friday, black friday 2014, desktop shopping, online shopping, retail, online retail

April 22, 2015




Keeping Holiday Promotions Alive During the Summer

Black Friday is a phenomenon that has woven its way into the very fabric of popular culture, but the traditional industry notion that red ink on your balance sheet has to wait until the end of November to turn black …

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In Blog, Ecommerce

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April 20, 2015




3 Ways to Maximize the Mobile Inbox

I know what you’re thinking. One of my “3 Ways to Maximize the Mobile Inbox” will definitely be responsive design. Sorry to disappoint, but it didn’t make the list. I’m sure by now you have already heard the “…

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In Blog, Email

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April 24, 2015




Spring Cleaning Can Bring New Life to your Email Marketing

Spring is a delightful time of year. Everything starts to bloom and the sun comes out to warm us up. Unfortunately, when the sun shines in your home or car or office, it also illuminates all the clutter and dust …

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In Blog, Email

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April 23, 2015




NetSuite to Acquire Bronto Software for $200 Million

NetSuite announced it has entered into an agreement to acquire Bronto Software Inc., for $200 million.  The transaction is expected to close in the second quarter of 2015, according to a press release.

The combination brings together two companies of cloud-based omnichannel …

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In Ecommerce, Marketing

The Home Depot, Order Management System, order management, retail, Customer Service, Logistics Management, logistics

April 22, 2015




The Home Depot Makes Enhancements to Online Tools

The Home Depot announced enhancements to its online tools, tips and products that will combine to form an in-store and online shopping experience in time for Home Depot’s Spring Black Friday, according to a press release.

“This year we’…

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In Ecommerce, Must Reads

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April 22, 2015




Strategies to Protect Against the Increase in Online Fraud

ThreatMetrix, a context-based security and fraud prevention solutions provider, warns that as the October 2015 Europay-MasterCard-Visa (EMV) deadline approaches, online retail fraud and fraudulent account creation for financial institutions in the U.S. will increase drastically with the adoption of EMV …

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In Ecommerce, fraud

Macys, Bloomingdales, West Coast ports, West Coast ports labor issues, omnichannel, omnichannel strategy, omnichannel execution, omnichannel fulfillment, retail, retail stores, ecommerce

April 21, 2015




A Crawl and Walk Approach to Omnichannel for Macy’s

With omnichannel becoming the norm these days, retailers are trying to figure out where to begin, which avenue to take first.    Macy’s is staying ahead of the omnichannel game with their initiatives to further evolve their business and adhere …

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In Ecommerce, Must Reads

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April 22, 2015




The Growing Urgency Behind Manufacturers’ Global Online Expansion Plans

Early in 2014, one of my colleagues penned an article for Multichannel Merchant about ways to expand a global online business. The tips in that article are as solid as ever, and practiced every day by the thousands of global merchants …

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In Blog, Global

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April 22, 2015




The Next Phase of Social Media Marketing: Consumer Loyalty

It’s been years of listening, creating content, engaging with customers and fixing problems– all through social media. And, on the back-end of it all, marketers strive to create value by making sense of the connection between emails and sales …

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In Blog, Marketing

Warehouse, distribution center, fulfillment center, Operations and Fulfillment, ecommerce, direct-to-consumer, DTC operations, FedEx, FedEx Ground, HomeGoods, Keystone Automotive Corp., Jelly Belly

April 7, 2015




Making the Direct-to-Customer Returns Process Easy and Painless

How do you make your returns process easy and painless for direct-to-customer orders?

We asked this question to three direct-to-customer retail executives who will be speaking at Operations Summit 2015, which will be held April 14-16 in Louisville, KY. And here …

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In Must Reads, Operations & Fulfillment

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