the-week-that-was-300

February 11, 2016




Week in Review: Amazon Looks to Go Global with Logistics Operations

Amazon has taken another step in its march toward world dominance, as Bloomberg has reported that the company plans to create a global shipping and logistics operation. Code named “dragon boat,” and unofficially Global Supply Chain by Amazon, the network …

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In Data & Analytics, Ecommerce

the-week-that-was-300

January 21, 2016




Week in Review: JCPenney is Bringing Back Appliances

[caption id="attachment_79220" align="alignright" width="150"] [Click to enlarge][/caption]After more than 30 years, JCPenney decided to re-enter the appliance business when customer data showed that the vast majority of its shoppers own a home and are frequently searching for …

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In Ecommerce, Global

February 11, 2016




Elite SEM Launches Division To Help Marketers Reach Active Shoppers

PHILADELPHIA, PA (February 10, 2016)  Elite SEM, a digital agency specializing in performance marketing, has launched a division to assure that marketers reach active online shoppers as close to purchase as possible. Operating from Philadelphia, Elite SEM’s Shopping & Feed Division manages …

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In Automation, Channel Integration

NRF, National Retail Federation

February 12, 2016




NRF Predicts Retail Sales to Grow 3.1% in 2016

The National Retail Federation released its 2016 economic forecast today, projecting retail industry sales (which exclude automobiles, gas stations and restaurants) will grow 3.1%, higher than the 10-year average of 2.7%. The NRF also announced today it expects non-store sales in 2016 to grow …

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In News, PR Newswire

ecommerce delivery, customer experience, shipping and delivery experience, ecommerce fulfillment

February 2, 2016




How to Create an Award-Winning Shipping and Delivery Experience

In the first installment of our series on the 2016 Excellence in Customer Experience Awards, we took a look at what it takes to win the “Best Packaging” award, but even the most extraordinarily branded box will not impress a customer …

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In Blog, customer experience

email-marketing

February 2, 2016




6 Tips to Improve Email Marketing Deliverability in 2016

U.S. email marketing delivery rates have dropped more than 10%, from 87% in 2014 to 76%  in 2015, according to a recent study conducted by Return Path. American businesses saw nearly one in four emails land in the spam folder or go missing.

Now …

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In Blog, Email

OperationsSummit_tagline_OL

February 11, 2016




Merchant Execs to Cover Trends, Best Practices at Operations Summit

What if you could create a dream team of top direct-to-customer and ecommerce operations executives, putting all their experience, brainpower and industry knowledge into one room to generate ideas that will help you grow your business and make it run …

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In Customer Service, Fulfillment

smartphone-300

February 11, 2016




3 Ecommerce Trends to Implement in 2016

First month of the new year already come and gone, can you believe it?! An exciting change is on the rise as these new trends shape online retailers, shoppers, and prosumers alike! We have gathered the top three most dominant …

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In Blog, Ecommerce

fulfillment

February 1, 2016




How to Target a Zero Fulfillment Error Average

In November of 2015, we had a company first – an entire week with one, single error across thousand of orders between two e-tail outlets. That means hundreds of customers in two different demographics, received exactly the color, shape, material, style and …

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In Blog, Fulfillment

email-button-300

February 11, 2016




Personalize Your Messages Without Stalking Your Customer

As you well know, batch-and-blast is on its way out as an ecommerce strategy. Emails jamming up a shopper’s in-box are often ignored. One of the best ways to grab a shopper’s attention is by using segmentation to …

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In Blog, Email

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