back orders, Operations and Fulfillment, retail, omnichannel, ecommerce orders, ecommerce

May 20, 2015




The High Cost of Back Orders

How are backorders affecting your profitability?
From our consulting work with clients to improve their merchandise planning, forecasting and management processes and systems, we’ve seen a range of costs over 15 years to be between $7 and $12 for each unit that …

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In Blog, Customer Service

ratings-and-reviews

May 28, 2015




Making Ratings and Reviews Part of the Online Experience

Customers love to know what other customers think of a product when it comes to making a purchase. That is why retailers are making ratings and reviews part of the website experience.

David Meidam, infor­mation system man­ager at …

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In Ecommerce, Must Reads

May 28, 2015




Hawk Search Significantly Upgrades Core Engine to Deliver Highly Personalized Product Recommendations in Real Time

CHICAGO–(BUSINESS WIRE)–Hawk Search announced today it has made significant advancements to its popular Hawk Search technology, an e-commerce site search solution that offers relevant product recommendations through logic incorporating user behavior. Making its debut in booth #1442 at IRCE 2015, …

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In IRCE 2015

May 18, 2015




NetSuite To Showcase The Power Of A Seamless Customer Experience At IRCE 2015

SAN MATEO, Calif., May 18, 2015 /PRNewswire/ – NetSuite Inc. (NYSE: N), the industry’s leading provider of cloud-based financials /ERP and omnichannel commerce software suites, today announced its participation at the annual Internet Retailer Conference and Exhibition (IRCE), taking place June 2-5 …

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In IRCE 2015

kate-spade-new-york-300

May 28, 2015




True Fit to Personalize Online Fit Recommendations on katespade.com

kate spade new york and True Fit, a leading fit personalization service, announced a partnership to provide personalized fit and size recommendations for kate spade new york branded apparel and footwear on katespade.com. True Fit’s technology, powered by …

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In customer experience, Ecommerce

gift-shipping-300

May 28, 2015




Merchants Adjusting to Change in DIM Weight Pricing

The decision by UPS and FedEx to expand DIM weight pricing in January 2015 to parcels under three cubic feet was one of biggest changes to hit retail shippers in years. Dimensional weight pricing has forced shippers to rethink their entire …

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In executive summary, Operations & Fulfillment

May 27, 2015




Sailthru to Demonstrate How Relevancy Can Transform Customer Experiences

NEW YORK–(BUSINESS WIRE)–Sailthru, the leader in driving customer lifetime value through personalization, will be exhibiting at the Internet Retailer Conference + Exhibition (IRCE) in Chicago from June 2 – 5, 2015. The event brings together ecommerce merchants across all industries for three …

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In IRCE 2015

May 26, 2015




Ugam and Staples to Present ‘Opt Out of the Pricing Rut and Let Content Drive Margins’ at IRCE 2015

NEW YORK, May 26, 2015 /PRNewswire/ – Ugam, a global leader in managed analytics, today announced that Faisal Awan, Senior Director of Global Ecommerce, Staples and Sudhir Holla, Senior Vice President, Ugam, will co-present Opt Out of the Pricing Rut and Let …

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In IRCE 2015

May 26, 2015




ChannelAdvisor Executive Chairman Scot Wingo to Host Amazon & Me Workshop

RESEARCH TRIANGLE PARK, N.C.–(BUSINESS WIRE)–ChannelAdvisor Corporation (NYSE:ECOM), a leading provider of cloud-based e-commerce solutions that enable retailers and manufacturers to increase global sales, today announced that Executive Chairman Scot Wingo will host the Amazon & Me …

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In IRCE 2015

United States Postal Service, U.S. Postal Service, USPS, postal rates, postal rate changes, new postal rates, ecommerce, ecommerce shipping, UPS, FedEx, dimensional weight pricing

May 26, 2015




5 Things Online Sellers Need to Know About USPS Price Changes

Every year, online sellers have to navigate new shipping rates that impact how they operate. This year is no different. On May 31, the U.S. Postal Service will be making changes for a variety of services.

This time, it’s …

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In Blog, News

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