omnichannel-strategy-300

December 17, 2014




Breathing Life Back into Your Omnichannel Strategy

If you’ve ever tried to park at the mall come holiday time, you know that despite the soaring popularity of ecommerce, many people still opt to visit stores in person. Both brick-and-mortar and online retail experiences have their advantages, …

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In Blog, Omnichannel

big-data-button-300

December 8, 2014




What Retailers Need to Know about Big Data

The “big data” hype rages on, especially for retailers anticipating the holiday shopping season. If you are among those hoping to find a sudden, near-miraculous solution to your data concerns, I have good news and bad news:

The good news …

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In Blog, Data & Analytics

alibaba group, Alibaba, AliExpress, ecommerce, online marketplace, global ecommerce, Chinese ecommerce, cross-border ecommerce, online security, online security flaw, online security vulnerability, cyber security, cyber security threat

November 16, 2014




3 Steps to Protect Your Business’ Online Back Door

Security is a top concern for internet retailers, particularly during the crucial and high-traffic holiday season. Retailers spend a lot of time protecting the “front door” of their website using firewall rules, intrusion prevention and detection systems, web application firewalls …

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In Blog, Ecommerce

handheld-scanner-inventory-300

November 4, 2014




“Open to Sell” – The New School Approach to Inventory Management

With the holiday season upon us, retailers, market analysts, and financiers alike remain wary of the economic environment and how it will effect consumer spending this year.  In order to stay afloat in the midst of this market volatility and …

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In Blog, Fulfillment

staples-make-more-happen-300

December 10, 2014




Staples Offers More Products and Services with New Exchange

Staples announced its new Staples Exchange, a platform that allows merchants to offer products to Staples customers through all of its ecommerce channels, with multiple integration options.

Instead of requiring merchants to use a third party provider that charges integration …

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In Ecommerce, marketplaces

BacktoSchool-300

September 24, 2014




Leveraging Back-to-School Consumer Trends this Holiday Season

With the holiday shopping season coming up soon,  this infographic by Clarabridge highlights key takeaways from the back-to-school shopping season that retailers can leverage.

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In Ecommerce, Holiday 2014

TargetToms300

November 7, 2014




Target and TOMS Join Forces to Give Back this Holiday Season

Well this is exciting – shoe and apparel brand TOMS and Target are teaming up for a limited-edition holidays collection, with a generous twist. Every Target and TOMS limited edition product a customer buys, the company is giving shoes, a blanket …

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In Blog, Cyber Weekend 2014

horizontal mobile holiday

December 11, 2014




How to Win at Mobile This Holiday Season

It came as no surprise that traffic from tap devices – phones and tablets – was way up this holiday season. What was surprising was when it happened and that shoppers shifted from browsing on phones to buying. Clearly, it’s hip …

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In Blog, Cyber Weekend 2014

Winning Customer Care

December 19, 2014




5 Questions to Ask Before You Launch a VoC Program

Successful brands hear what their customers are saying; they are paying close attention to the Voice of the Customer (VoC). Recent trends highlight an increased focus on initiatives to improve social listening, customer engagement and multichannel support.

For example, Gartner …

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In Blog, customer experience

mobile-commerce-mobile-apps-300

December 9, 2014




How to Capitalize on Your Mobile Shoppers Now

On Cyber Monday mobile devices were responsible for 28% of the day’s sales, an increase of 27% compared to 2013.   So, it seems like the only thing more popular than mobile shopping this holiday season is ugly sweater parties. This shift in …

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In Blog, Cyber Weekend 2014

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