JCPenney-1990-Catalog-Wishbook-on-Flickr

January 20, 2015




Welcome Back, JCPenney Catalog

Welcome back, JCPenney catalog. A part of all our direct-to-customer retail lives is coming back, according to a report in Wall Street Journal.

According to WSJ, the 120-page book will feature items from JCPenney’s home department and will be …

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In Blog, Catalog

Amazon, UPS, FedEx, holiday shopping, holiday 2013, holiday 2014, shipping/delivery, shipping, operations and fulfillment, seasonal workers, seasonal hires, holiday peak

January 1, 2015




Amazon Falling Back to the Pack in Customer Satisfaction

Answers Corporation has announced the release of The Answers Experience Index (AXI): 2014 U.S. Retail Edition, a study of multichannel retail touch points based on 40,000 consumer surveys gathered for the top 100 retail websites, top 30 retail chain stores and top 30 mobile …

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In customer experience, Customer Service

customer-satisfaction-300

January 23, 2015




4 Omnichannel Tips to Improve Customer Experience and Increase Sales

When it comes to retail selling, gone are the days of “if you build it, they will come.” Customers today spend a significant amount of time researching products they want to buy and are much savvier about where, when and …

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In Blog, Ecommerce

omnichannel-strategy-300

December 17, 2014




Breathing Life Back into Your Omnichannel Strategy

If you’ve ever tried to park at the mall come holiday time, you know that despite the soaring popularity of ecommerce, many people still opt to visit stores in person. Both brick-and-mortar and online retail experiences have their advantages, …

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In Blog, Omnichannel

BacktoSchool-300

September 24, 2014




Leveraging Back-to-School Consumer Trends this Holiday Season

With the holiday shopping season coming up soon,  this infographic by Clarabridge highlights key takeaways from the back-to-school shopping season that retailers can leverage.

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In Ecommerce, Holiday 2014

sky-mall-300

January 23, 2015




SkyMall Files for Chapter 11 Bankruptcy Protection

Are the days of buying garden gnomes, orthopedic pet beds and assorted tchachkies from SkyMall, the iconic catalog found in airline seat-back pocket, coming to an end?

SkyMall and its parent company, Xhibit Corp., filed for Chapter 11 bankruptcy protection in …

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In Executive, M&A and Financial

cyber-fraud-1-300

January 10, 2015




3 Steps to Stop Payment Fraud

Hackers and fraudsters are forever thinking up new ways to obtain credit card and payment information for personal profit, and merchants all too often make their jobs easy for them. For example, just a few weeks ago, two analysts discovered …

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In Blog, Ecommerce

global-flags-300

January 21, 2015




Why It’s Time for U.S. Companies to Get Serious about Going Global

Noah Maffit, a former EVP and general manager of Live Nation and others like him are sounding a wakeup call for American digital marketers. He says those who aren’t actively developing their international online markets are missing their best …

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In Blog, Global

Canada, Canada Post, Canadian market, Canadian retail market, marketing, marketing in Canada, cross-border ecommerce, cross-border selling, webinar

January 21, 2015




Brand Loyalty, Trust Keys to Canadian Consumers

Canadian consumers are more brand loyal than their U.S. counterparts, but connecting with them involves more relationship-building and trust, according to a Canada Post executive.

“Canadians do a lot more research before buying, and they don’t like to …

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In Campaign, Catalog

handheld-scanner-inventory-300

November 4, 2014




“Open to Sell” – The New School Approach to Inventory Management

With the holiday season upon us, retailers, market analysts, and financiers alike remain wary of the economic environment and how it will effect consumer spending this year.  In order to stay afloat in the midst of this market volatility and …

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In Blog, Fulfillment

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