omnichannel checklist

September 21, 2014




Your 5-point Checklist for Going Omnichannel

With the right digital strategy in place, retailers can enhance engagement between the customer and store associate, better leverage inventory positions and maximize the store footprint.

But every store operation is different and the right solution for one retailer may …

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In Customer Service, Engagement

September 21, 2014




How the Cover of Cosmo Helped Me Build Meaningful, Lasting Customer Relationships

As much as they’d like to believe otherwise, brands don’t interact with people the way likable people interact with people. Brands act like egomaniacs who fixate on themselves, share little and never get too personal. On social media, …

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In Marketing, Must Reads

PaypalInfo300

September 19, 2014




Global Sales Aren’t Just for Big Business Anymore

Small businesses are tapping into global markets with enormous and expanding revenue potential, according to an infographic by PayPal. These companies are empowered with the latest information on gift-giving traditions and peak-sales opportunities.

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In cross-border, Global

UPS, United parcel service, FedEx, FedEx Ground, FedEx Express, FedEx Freight, Shipping/Delivery, shipping, Operations and Fulfillment, parcel rates

September 17, 2014




FedEx Announces 4.9% Rate Increase for 2015

FedEx on Tuesday announced its rate change for 2015, increasing FedEx Ground, FedEx Express and FedEx Freight by 4.9%, effective January 5. This was a higher bump than in the past five years for FedEx Express, which had been going up 3.9% annually.

This …

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In Ecommerce, News

west-africa-300

September 17, 2014




Is West Africa the Next Cross-border Destination?

In the last decade the size of the African economy has more than tripled, with West Africa now the fastest growing region on the continent.

This year’s African Economic Outlook report, produced by the African Development Bank, the OECD Development …

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In cross-border, Global

fedex-coal-300

September 17, 2014




FedEx to Hire 50,000 Seasonal Workers

FedEx expects to hire more than 50,000 seasonal workers for the peak holiday season.

Speaking on its first-quarter earnings call, Mike Glenn, President and CEO of FedEx Services, said the seasonal jobs include package handlers, helpers, drivers and other support positions.

“…

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In Holiday 2014, News

global-shipping-international-300

September 17, 2014




Global Carrier Options Run the Gamut

In the MCM Outlook 2014 survey, the largest number of respondents (26%) said UPS was their primary global carrier, followed by FedEx and the United States Post Office (18%) and DHL (12%). This outcome may be the result of a largely U.S.-based …

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In Global, Operations & Fulfillment

global-shopping-cart-300

September 17, 2014




How to Expand Globally

So how will you expand globally? Begin with a well laid-out plan that addresses language, customs, tax compliances and other online selling requirements. Also, consider the size of the market you plan on entering, duty barriers and shipping costs, among …

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In Global

FedEx, FedEx Ground, FedEx Express, FedEx Freight, UPS, parcel shipping, USPS, United States Postal Service, holiday shipping peak, holiday shipping, earnings results

September 17, 2014




FedEx Beats Quarterly Expectations

FedEx today reported first-quarter revenue and earnings that beat analyst expectations, while announcing plans for more than 50,000 seasonal hires to deal with holiday shipping volumes, compared with 20,000 announced in 2013. The company ended up hiring twice that many to handle greater-than-expected …

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In Ecommerce, Holiday 2014

technology-data-300

September 16, 2014




The Beauty of Browse Data

On average, about 97% of the visitors to a retailer’s website leave without making a purchase. Of those, about 70% or so at least leave something in a shopping cart before abandoning, so merchants have the opportunity to remarket to them …

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In Data & Analytics, Email

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