target-bullseye-300

November 18, 2014




Bullseye: Target Adds Mobile In-Store Features

A week after Walmart announced enhancements to its mobile app to make holiday shopping easier for its in-store customers, Target announced that several new in-store navigation features are now live in its mobile app.

The features include new interactive maps …

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In Ecommerce, Holiday 2014

holiday-data-santa-hat-300

November 25, 2014




How to Survive the Holiday Data Tsunami

Enterprises are gearing up for online sales during the 2014 holiday season. Deloitte forecasts 13.5% to 14% year-over-year growth in online holiday sales. A recent National Retail Federation (NRF) survey shows a record 56% of holiday shoppers plan to make online purchases this year …

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In Blog, Cyber Weekend 2014

WholeFoods300

September 15, 2014




Whole Foods Market Partners with Instacart for In-store Pickup

Whole Foods Market (and one-hour grocery delivery service Instacart announced a new partnership that enables customers to have Whole Foods Market products delivered in as little as one hour. Customers will soon also have the convenient option to place orders …

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In News, Operations & Fulfillment

Amazon, UPS, FedEx, holiday shopping, holiday 2013, holiday 2014, shipping/delivery, shipping, operations and fulfillment, seasonal workers, seasonal hires, holiday peak

November 20, 2014




Is Amazon Still the King of Online Customer Satisfaction?

Answers Corp., owner and operator of Answers.com and a provider of cloud-based customer experience solutions, today announced preliminary findings from its Answers Experience Index (AXI): 2014 U.S. Retail Report, a multichannel, customer experience study that will be published in …

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In customer experience, customer experience

Omnichannel, omnichannel fulfillment, operations and fulfillment, drop ship, Amazon, ecommerce, online retailer, retail, retail operations, distribution center, warehouse, CommerceHub

November 18, 2014




Omnichannel Choreography Delivers the Perfect Customer Experience

In the early days of ecommerce, retailers had to learn a two-step dance that didn’t require a whole lot of coordination. After receiving an order online, the merchant had to pack a box at a distribution center and ship …

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In Blog, Fulfillment

sears-holdings-300

November 18, 2014




Sears Launches “Reserve It” Option for Shop Your Way Members

In an effort to save time for Shop Your Way members this holiday season, Sears announced it is launching a new service called “Reserve It,” part of its push to offer shoppers more multichannel options that connect online and in-store …

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In Must Reads

SabonSite300

November 18, 2014




5 Ways Sabon Brought Boutique Appeal to Their Ecommerce Platform

Ecommerce has been an absolute game changer for retailers and manufacturers, but it’s about time that we took a step back to pick apart its negative side effects. Sure, I can look up Donna Tartt’s The Goldfinch on …

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In Blog, Ecommerce

big data, personalization, product personalization, targeting, mobile marketing, marketing, data analytics, personalized marketing, personalized messaging, personalized advertising

November 18, 2014




Leveraging Big Data Via One-on-One Videos

Savvy marketers recognize that big data plays a critical role in a brand’s ability to identify, reach and address customer needs on a one-to-one level. On the flip side, brands that do not take advantage of real-time big data …

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In Analytics, Blog

MobileMillennials-300

November 18, 2014




Mapping the Mobile Millennial this Holiday Season

It will be no surprise that millennials will be on their smartphone this holiday season, but how millennials intersect mobile and in-store generates some surprising results, according to an infographic by Rich Relevance.

Subscribe to RSS headline updates from: Powered …

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In Holiday 2014, Infographics

happy-birthday-300

November 17, 2014




Happy Birthday to Me: Gifts in My Inbox

While broadcast campaigns produce the lion’s share of email marketing revenue for retailers, triggered campaigns – like birthday messages – produce the highest ROI. Having just celebrated a November birthday, I noted some trends that popular merchants are implementing to help …

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In Blog, Ecommerce

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