September 28, 2015

Omnichannel vs Multichannel: Are they so different?

I’ve been discussing the topic of customer experience (CX) with quite a few companies over the last several months, and have been repeatedly drawn into the omnichannel versus multichannel debate.

The first aspect people often mention is their scope. …


In Blog, Omnichannel

holiday shopping, peak holiday season, holiday shipping, holiday shipping peak, ecommerce orders

September 28, 2015

Wishing You A Very Happy Omnichannel Holiday

The omnichannel consumer is putting direct-to-consumer delivery on a collision course with the brick and mortar environment. And the retailers with real-time inventory visibility and order management systems in place will be prepared to serve these consumers this holiday season.


In Blog, Must Reads


September 24, 2015

Kohl’s Amps Up Digital for a Faster Omnichannel Experience

Kohl’s  announced omnichannel and digital initiatives to support its commitment to delivering an easy shopping experience. Whether shopping in-store at Kohl’s stores nationwide, online at or at home or on the go on mobile devices, Kohl’…


In customer experience, Customer Service


September 16, 2015

9 Omnichannel Retail Strategic Priorities

Retailers are constantly challenged to provide a seamless and consistent customer experience across all channels.  This infographic by Happiest Minds Technologies shows the maturity of today’s omnichannel initiatives.


In Infographics, Omnichannel


August 26, 2015

Achieving Omnichannel Visibility in the Supply Chain

In this video, Bala Ganesh, Director of Retail Marketing at UPS, talks candidly about how collaborative synchronization among all the players in the supply chain can be achieved. Quickly learn:

Why visibility in the supply chain has become so crucial …


In Operations & Fulfillment, Videos


August 20, 2015

How Online and Omnichannel Retail is Growing

In 2014, retail brands made great strides in optimizing the digital experience for customers. Retailers improved everything from web conversion rates to average order values.

In 2015, they are turning to personalization. This infographic by eTail shows how retailer’s priorities and technology …


In Ecommerce, Infographics


August 18, 2015

J.C. Penney Gears Up For Its Omnichannel Future

While J.C. Penney admits to still being behind curve with its transition to omnichannel, the company is satisfied with the progress it has made.

“In the second quarter, sales growth through J.C. accelerated from the first …


In Must Reads, Omnichannel

Operations and Fulfillment, Shipping/Delivery, retail, omnichannel, omnichannel fulfillment, Nordstrom, UPS, Uber, Best Buy, Target, Instacart, Amazon

August 17, 2015

Nordstrom Highlights Omnichannel Experience in Q2 Gains

Nordstrom is making the customer the center of its strategy as it focuses on creating a differentiated experience in each of its businesses, executives noted while delivering a strong second quarter report.

“While we’ve been pursuing distinct strategies to …


In Must Reads, Omnichannel

Omnichannel, omnichannel fulfillment, omnichannel retail, omnichannel operations, ecommerce, retail ecommerce, Amazon,

August 5, 2015

Why Retailers are Slow to Go Omnichannel

While at IRCE 2015, I sat down with MarketLive founder and CEO Ken Burke to talk, basically, about the state of the ecommerce industry… and I steered away from the prepared list of questions to get his thoughts on omnichannel.

First, …


In Blog, customer experience

omnichannel, omnichannel fulfillment, ecommerce, order management system, OMS, forward logistics, reverse logistics, customer order lifecycle

July 27, 2015

Understanding the 8 Stages of the Omnichannel Order Lifecycle

In a complex, omnichannel environment, retailers must address new questions such as what kind of investment in omnichannel makes sense, and how it will impact the bottom line. To determine the optimal approach and pinpoint opportunities for accelerated growth, savings …


In Automation, Blog

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