Best Buy’s Mark Irvin on Supply Chain and Omnichannel Success

| Mike O'Brien

Mark Irvin, Best Buy’s Vice President of Supply Chain, spoke with Multichannel Merchant about the company’s omnichannel success in the most recent holiday season and his team’s contribution. Irvin was a keynote speaker at this year’s Ecommerce Operations Summit in Columbus, OH.

Omnichannel Customer Service in Retail: From Miserable to Memorable

| Anand Subramaniam

When it comes to an omnichannel experience, a person doesn’t need to engage in a formal project to assess retail customer experience. After all, we are all consumers and experience it on a frequent basis. Here are some things to think about when providing an omnichannel experience to customers.

Bringing the Omnichannel Retail Approach In-Store

| Bart Mroz

Instead of fighting rising online sales, retailers should embrace digital to drive more sales in-store. By creating a true omnichannel approach, retailers can better serve customers, open avenues for more transactions and increase overall sales. Here are ways retailers can develop a deeper connection with customers.

Pure-Play vs. Omnichannel: Which do Consumers Prefer?

| Jonathan Levitt

Who will win the battle for consumers’ hearts-and-minds – and their wallets? Will the pure-play online retailers like Amazon and an increasing number of niche online-only sites like Bonobos and Fab.com, or omnichannel retailers that have the power of the Big Box behind them, win the revenue race?

How Mobile Plays a Major Role in Best Buy’s Omnichannel Experience

| Daniela Forte

Considered a leader in omnichannel in the retail industry, Best Buy is using mobile technology to strengthen its omnichannel capabilities to provide an exceptional customer experience across all touchpoints. Discover how mobile is making a difference with the way Best Buy is connecting with its customers.

Abercrombie & Fitch on Omnichannel Order Sourcing Best Practices

| Mike O'Brien

In an omnichannel world where fulfillment has become an increasingly complex proposition, order sourcing is a critical success factor for any merchant organization. Alex Volakis, senior omnichannel strategy analyst with Abercrombie & Fitch, provides key insights into the tools, processes and practices that help the company optimize its sourcing strategy in the latest MCM CommerceChat podcast.

Omnichannel, Mobile Help Boost Abercrombie & Fitch in Q4

| Mike O'Brien

Abercrombie & Fitch reported a strong fourth quarter of 2017, returning to positive comp territory, besting revenue and profit estimates, right-sizing its store footprint, increasing direct sales and continuing integration of its omnichannel initiatives.

Target Boosts Its Omnichannel Fulfillment Capabilities

| Mike O'Brien

Target announced a number of initiatives to improve its omnichannel delivery and fulfillment services for customers as it continues to feel the heat from Amazon and other major competitors in retail and ecommerce.