Radial

April 19, 2016




eBay Enterprise and Innotrac Rebrand as Radial

The recently-merged eBay Enterprise and Innotrac has rebranded itself as Radial.

Last November, Sterling Partners, which already owned eBay Enterprise, announced the acquisition of Innotrac’s operations team, with the intent of making it one of the world’s leading independent …

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In News, Omnichannel

Sport Chalet

April 18, 2016




Vestis Retail Group is Shuttering Sports Chalet

Vestis Retail Group bought Sports Chalet in June 2014. Today, it announced it will knock Sports Chalet down.

As part of the planned transition, Sport Chalet began store closing sales on April 16 at all 47 store locations, and immediately shut down its …

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In Executive, M&A and Financial

staples_fb_messenger_2_300

April 15, 2016




Why the New Facebook Messenger Bot will Lead a Customer Experience Revolution

[caption id="attachment_83009" align="alignright" width="142"] Staples is an early adopter of the new Facebook Messenger chatbot. (Click to enlarge)[/caption]

Mark Zuckerberg launched Facebook Messenger’s chatbot revolution Monday at the Facebook F8 conference with the launch of bots for …

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In customer experience, Ecommerce

OperationsSummit_tagline_OL

April 12, 2016




Operations Summit, Growing Global Deliver Relevant, Actionable Content

Everything you could possibly want to know about operations fundamentals, global ecommerce, shipping and distribution strategies, omnichannel and contact center/customer care – and then some – is being covered at 50+ information-packed workshops, keynotes and breakout sessions during Operations Summit and Growing …

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In Automation, customer experience

omnichannel-shopping-300

March 25, 2016




Retailers Need to See Omnichannel as a Singular Effort

If retailers are looking at omnichannel as a singular effort, then they are in a good place, says DynamicAction SVP Global Marketing Sarah Engel in this video taken during a break at eTail West 2016 in February. That means they understand …

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In customer experience, Omnichannel

Michael C Fina

April 4, 2016




Michael C. Fina Transforming Into Online-Only Retailer

NEW YORK (April 4, 2016) – Today Michael C. Fina, the world renowned luxury tableware, engagement jewelry and wedding registry resource, announced the next chapter in its more than 80-year legacy, transforming into an online-only retailer.

Starting April 16, the selection of high-quality jewelry, …

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In Ecommerce, News

Locus Robotics

April 4, 2016




Locus Robotics Looks to Fill Market Gap Left by Kiva

[caption id="attachment_82642" align="alignright" width="300"] A Locus Robotics unit in action (contributed photo)[/caption]

Andover, MA-based Locus Robotics, a company spun out of third-party logistics provider Quiet Logistics, has begun production and implementation of a DC-based order fulfillment robot …

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In Automation, Fulfillment

Operations Summit 2016

April 4, 2016




Operations Summit Will Help With Your Systems, Fulfillment Strategies

I go to lots of conferences, but for me, the Operations Summit is the most helpful to our clients and our consulting practice at F. Curtis Barry & Company. Why? It is dedicated exclusively to improving direct-to-customer and omnichannel operations, presenting …

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In Blog, Fulfillment

April Fools

April 1, 2016




Week in Review: It’s April, Fools!

Trader Joe’s is closing all its stores, and the sky is falling. April Fools’ Day came one day early for fans (like me) of the specialty grocer. But the joke was on Yahoo News, which posted the faux Trader Joe’s …

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In News, PR Newswire

omnichannel-shopping-300

March 8, 2016




3 Predictions on How Omnichannel Will Be Omnipotent in 2016

It’s already happening. Gone are the days of fighting for parking spots near the mall food court and pushing rattling shopping carts through aisle after aisle. Omnichannel is allowing consumers to shop from the comfort of their living room …

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In Blog, Ecommerce

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