omnichannel-strategy-300

December 17, 2014




Breathing Life Back into Your Omnichannel Strategy

If you’ve ever tried to park at the mall come holiday time, you know that despite the soaring popularity of ecommerce, many people still opt to visit stores in person. Both brick-and-mortar and online retail experiences have their advantages, …

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In Blog, Omnichannel

omnichannel-strategy-300

December 12, 2014




3 Barriers to Omnichannel Success

With the advancement of technology and the change in consumer shopping habits, the current wave in retail is riding swiftly towards omnichannel. This has caused a disruption in the retail industry, much like earlier introductions of the modern department store …

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In Blog, Ecommerce

omnichannel-ecommerce-cloud-close-up-300

December 18, 2014




3 Personalization Pillars That Will Make (or Break) Retailers

Personalizing the online retail experience is arguably the single most important innovation retailers must embrace to thrive in the new omnichannel world. The convergence of brick and mortar operations with digital retail is happening faster than most ever expected. By …

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In Blog, Engagement

CommerceHub_Logo-300-200

December 18, 2014




CommerceHub to Acquire Mercent

Ecommerce provider CommerceHub today announced that it has signed an agreement to acquire Seattle-based Mercent, a retail technology company. The deal is expected to be finalized in January 2015, subject to customary closing conditions.

CommerceHub’s virtual-inventory platform integrates North America’…

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In News, PR Newswire

omnichannel-strategy-300

December 8, 2014




How Omnichannel Can Fail at the Brick and Mortar Level

If you consider the entire month of November the holiday season, then (as a customer) I’ve had three instances of omnichannel fails this holiday season. And all three fails were at the brick and mortar level.

Here’s the quick rundown:

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In Blog, customer experience

omnichannel-ecommerce-cloud-close-up-300

November 30, 2014




What New Omnichannel Trends Really Mean for Customers

Remember when retailers were scared of their online competitors? While talk of customer showrooming and digital detraction are still big, there is a totally opposite trend happening. Retailers who once only sold online are building stores for customers to visit …

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In Blog, customer experience

Amazon, same-day delivery, Macy's, Bloomingdale's, Walmart, Foot Locker, fulfillment center, distribution center, operations and fulfillment, local couriers, bicycle couriers, bike couriers, courier services, ecommerce, ecommerce fulfillment, Flywheel

December 9, 2014




Amazon Testing Bikes for Ultra-Fast Delivery in New York

Amazon is once again pushing the ecommerce envelope, testing out the use of bicycle couriers in New York as part of a service called Amazon Prime Now, according to a report in the Wall Street Journal.

The service will provide …

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In customer experience, Fulfillment

omnichannel-strategy-300

December 8, 2014




The Power of Omni-Proofing Your Organization

Aligning an organization for omnichannel success through the implementation of a fool-proof omnichannel operation is no easy task. Omni-proofed means your business is able to provide the personal, seamless and connected experience that your consumers have come to expect.

The …

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In Blog, Omnichannel

2015-forecast

November 25, 2014




2015 Forecast: Customers Demand an Omnichannel Experience

The message in 2015 for merchants is simple: if you haven’t developed an omnichannel strategy, develop one now. And if you have an omnichannel strategy in place, continue to refine it.
The ecommerce numbers alone show that omnichannel activity will …

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In 2015 forecast, executive summary

direct to consumer, DTC, Warehouse/Distribution Center, Operations and Fulfillment, order management system, OMS, Warehouse Management Systems, WMS, VAR, value-added reseller, ERP, software selection, software requirements, omnichannel, omnichannel fulfillment

December 4, 2014




Determining Which DTC Operations System Platform is the Best Fit

There are many systems possibilities for direct to customer businesses. The choices include ecommerce platforms with order management (OMS) functionality; standalone OMS; “best of breed” integrations with OMS, customer care or CRM front ends and a warehouse management system (WMS) …

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In Blog, Fulfillment

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