Omnichannel, omnichannel fulfillment, omnichannel retail, omnichannel operations, ecommerce, retail ecommerce, Amazon, Amazon.com

August 3, 2015




Retail Bloopers and the Role of Attribution in Delivering an Omni Experience

Recently, I was at a national big box chain store that I knew and loved. In addition to shopping my local branch of their store, I also often browsed their website on my home laptop, and had joined their mailing …

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In Blog, customer experience

mobile-barcode-scanning-300

August 3, 2015




3 Ways Brick-and-Mortar Stores Can Win at Webrooming

There is no stopping the rise of online shopping. The product options are endless, it’s simple, more convenient, often cost-efficient—and the list goes on. It’s no shock that ecommerce has been lauded the future of retail, reaching $1.5 …

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In Blog, Ecommerce

warehouse management system, order management system, WMS, OMS, Enterprise Resource Planning, ERP

August 3, 2015




Are You Holding Onto Your Fulfillment System Too Long?

In many cases, businesses are holding onto installed order management and ERP systems for more than 10 years – sometimes 15+ years – if they believe they’re the right fit. On the face of it, this is sound thinking considering the time and …

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In Blog, Fulfillment

omnichannel, omnichannel fulfillment, ecommerce, order management system, OMS, forward logistics, reverse logistics, customer order lifecycle

July 27, 2015




Understanding the 8 Stages of the Omnichannel Order Lifecycle

In a complex, omnichannel environment, retailers must address new questions such as what kind of investment in omnichannel makes sense, and how it will impact the bottom line. To determine the optimal approach and pinpoint opportunities for accelerated growth, savings …

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In Automation, Blog

the-week-that-was-300

July 31, 2015




Week in Review: eBay Now Same-Day Service Grounded

While the same-day delivery segment is getting hotter with more entrants all the time, eBay is going in the other direction by shutting down its eBay Now same-day delivery service in several markets, and also ending another pilot that provided …

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In Ecommerce, Executive

Shipping/Delivery, shipping, shipping and delivery, cargo, freight, ocean freight, ocean shipping, port strike, west coast port strike

July 30, 2015




Ecommerce Innovation Happening Around the World

For anyone who might think of the U.S. as the world leader in ecommerce innovation, Forrester analyst Zia Daniell Wigder said inventiveness in that sector is distributed fairly broadly around the globe.

There is lots of innovation happening around …

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In Ecommerce, Fulfillment

global ecommerce, Forrester Research, mobile commerce, ecommerce, Growing Global 2015, omnichannel, omnichannel retail, online marketplaces

July 29, 2015




Building the Right Cross-Border Ecommerce Roadmap

While presenting a number of risks and some significant barriers to entry, global ecommerce represents a massive opportunity and more retailers are jumping aboard as solutions for addressing cross-border business become more readily available.
Even if you are not trying …

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In executive summary, Global

UPS, shipping/delivery, dimensional weight pricing, ecommerce, ecommerce delivery, operations and fulfillment

July 29, 2015




UPS Beats Q2 Earnings Estimate Even As Revenue Falls

UPS reported second-quarter earnings that were ahead of analyst estimates, even though revenue was slightly below expectations, the latter hurt by the strong dollar and the continuing decline in fuel surcharges due to lower oil prices. Yields were helped on …

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In News, Operations & Fulfillment

batteries-plus-bulbs-300

July 15, 2015




Batteries Plus Bulbs Strengthens Omnichannel Capabilities with New Dynamic Ecommerce Platform

HARTLAND, Wis.–(BUSINESS WIRE)–Batteries Plus Bulbs, the nation’s largest and fastest-growing battery, light bulb and smartphone/tablet repair franchise, today unveiled its new website that aims to tie its online presence more tightly to its nationwide network …

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In customer experience, inventory management

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