Omnichannel, omnichannel operations, omnichannel retail, retail inventory management, inventory management, reverse logistics, buy online pickup in store

October 5, 2015

Inventory Systems, Availability Key to Serving Omnichannel Shoppers

For national retail chains that are growing ecommerce as omnichannel businesses, there are three elephants in the room. The first is of course the behemoth of Amazon, with its far-reaching tentacles and effects on customer shopping behavior. Next is the …


In Blog, Fulfillment


October 6, 2015

Office Depot Inc. Announces Major Redesign of Mobile App

Office Depot, Inc.  and parent company of Office Depot and OfficeMax, today announced a major redesign of its mobile app for iPhone and Android smartphones, with new features that focus on convenience and personalization while providing a better omnichannel shopping …


In Ecommerce, Mobile


September 28, 2015

Omnichannel vs Multichannel: Are they so different?

I’ve been discussing the topic of customer experience (CX) with quite a few companies over the last several months, and have been repeatedly drawn into the omnichannel versus multichannel debate.

The first aspect people often mention is their scope. …


In Blog, Omnichannel

holiday shopping, peak holiday season, holiday shipping, holiday shipping peak, ecommerce orders

September 28, 2015

Wishing You A Very Happy Omnichannel Holiday

The omnichannel consumer is putting direct-to-consumer delivery on a collision course with the brick and mortar environment. And the retailers with real-time inventory visibility and order management systems in place will be prepared to serve these consumers this holiday season.


In Blog, Must Reads


October 5, 2015

Fighting Comp Sales for the Holidays

Holiday marketing campaigns appear to start earlier every year, both in-store and online, and it seems that the larger omnichannel retailers are leading the way this year. RJMetrics released a study to remind us that Q4, specifically November and December, …


In Blog, Campaign


September 24, 2015

Kohl’s Amps Up Digital for a Faster Omnichannel Experience

Kohl’s  announced omnichannel and digital initiatives to support its commitment to delivering an easy shopping experience. Whether shopping in-store at Kohl’s stores nationwide, online at or at home or on the go on mobile devices, Kohl’…


In customer experience, Customer Service


October 2, 2015

Week in Review: Staples Won’t Open Doors on Thanksgiving Day

[caption id="attachment_73492" align="alignright" width="300"] Thanksgiving Day turkeys line up outside an undisclosed Staples store, seeking amnesty…[/caption]

And the first Christmas shoe of the 2015 holiday season has dropped… Staples has announced will not be open on Thanksgiving Day.


In Ecommerce, Executive

EMV, card not present, CNP fraud, ecommerce fraud, ecommerce fraud prevention, chip-and-pin, chip and pin, ecommerce security, payment security

October 1, 2015

EMV and the 5 Things All Online Retailers Need to Know

When it comes to online fraud, it hasn’t been a great year for ecommerce merchants. In fact, online retailers lost an average of 1.3% of revenue to fraud and fraud related costs according to a recent LexisNexis study, representing a …


In Blog, Ecommerce


September 16, 2015

9 Omnichannel Retail Strategic Priorities

Retailers are constantly challenged to provide a seamless and consistent customer experience across all channels.  This infographic by Happiest Minds Technologies shows the maturity of today’s omnichannel initiatives.


In Infographics, Omnichannel


September 25, 2015

Week in Review: You Down With EMV (Yeah You Know Me)

The deadline for U.S. merchants to be on board with Europay, Mastercard, Visa (EMV) technology is less than a week away. If merchants do not upgrade their point-of-sale terminals to EMV-compliant machines, they’ll be held responsible for fraudulent …


In Ecommerce, Executive

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