Ecommerce, global ecommerce, OrderDynamics, omnichannel, omnichannel fulfillment, ship from store, ship to store, in-store pickup, click and collect, order management, order management system, OMS

October 21, 2014




Online Retailers Often Disconnected from Consumer Desires, Survey Finds

Online retailers are giving consumers delivery options they don’t want, while not offering the ones they do, according to a survey from cloud-based order management provider OrderDynamics and Opinion Matters.

From next-day delivery to in-store stock visibility, the study …

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In Ecommerce, Ecommerce

Schneider300

October 20, 2014




PIM System Helps Speed Up Schneider Electric Buildings Business

In an effort to speed up system upload times and deliver richer product information through all customer touch points, Schneider Electric Buildings Business (SEBB) partnered with data management provider Riversand and now sees a 75% reduction in product information upload time.

“…

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In Ecommerce, Must Reads

horizontal mobile holiday

October 11, 2014




4 Ways to Enhance Your Omnichannel Holiday Strategy

During last year’s holiday season, retailers worked hard to create an omnichannel shopping experience. Retailers brought the online, in-store and mobile initiatives together to provide a seamless experience. And though not quite perfect (yet), this allowed shoppers to buy …

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In Blog, Must Reads

Alibaba, alibaba group, Tmall, Taobao, online marketplace, google, Walmart, Walmart.com, Jack Ma, supply chain, omnichannel, omnichannel fulfillment

October 17, 2014




China and Alibaba: Ecommerce News Dominators

When I was setting up our MCM Global Ecommerce newsletter, I was trying keep a balanced list of our top global articles and couldn’t help but see so many of them were about companies making active plans to go …

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In Blog, cross-border

global-shipping-300

October 9, 2014




Going Global in an Omnichannel World

A big trend today in retail is the convergence of retailers expanding their business globally while being an omnichannel retailer.

During a meeting at Shop.org, Borderfree chief strategy officer Kris Green told Multichannel Merchant that retailers need to make …

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In Ecommerce, Global

Apple Pay

October 15, 2014




Will Apple Pay Launch This Week?

The Apple Pay system could launch for retailers as early as Saturday, various sources are reporting. CNN Money is reporting that the rumor of the launch came through a leaked memo from Walgreens, which is among the group of retailers …

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In Ecommerce, Mobile

7-west-34th-st-new-york-ny-google-maps-street-view-300

October 11, 2014




What to Make of Amazon’s Brick-and-Mortar Store Launch

[caption id="attachment_55576" align="aligncenter" width="600"] This is a Google Maps street view of 7 W. 34th St. in Manhattan, where Amazon will reportedly open a brick-and-mortar store in time for the 2014 holiday season.[/caption]

So this happened: Wall Street Journal …

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In Blog, Customer Service

omnichannel-strategy-300

September 30, 2014




What Omnichannel Shoppers Mean for Retailers and Customer Loyalty

If you were to ask a retailer what the most important tool of their customer loyalty efforts was 5 years ago, I bet the majority of them would say traditional loyalty and rewards programs. You know, the old “buy 10 get one …

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In Engagement, Must Reads

walmart-fulfillment-300-200-1

October 9, 2014




Best Practices for Retail Operations and Fulfillment

Major tactical areas like handling holiday season demand and related labor management issues, as well as implementing omnichannel commerce and dealing with rapid changes in customer contact centers, are perennial challenges facing operations and fulfillment professionals.
To help them address …

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In executive summary, Operations & Fulfillment

Alibaba, alibaba group, Tmall, Taobao, online marketplace, google, Walmart, Walmart.com, Jack Ma, supply chain, omnichannel, omnichannel fulfillment

October 7, 2014




Alibaba an Ecommerce Force to Be Reckoned With

Its record-setting IPO done, Chinese ecommerce giant Alibaba is a tsunami that will have a major impact on ecommerce and retail in general both here and around the world, a leading consultant told attendees at Parcel Forum 2014.

“This company has 81% …

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In Ecommerce, Ecommerce

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