Making the Most of the Omnichannel Customer Experience

| Maria Haggerty

Although bankruptcies, restructurings and the closing of underperforming brick-and-mortar stores are rampant across the industry, these changes can be seen as an opportunity to adjust to evolving consumer behavior and let customers shop however they want to. Here are three key areas to consider as you rethink the omnichannel customer experience.

Using RFID for Omnichannel Fulfillment Success

| Anurag Nagpal

While retailers tested RFID technology in the supply chain over a decade ago, the landscape is much different now. It enables visibility and efficiency in supply chain operations. Here are 5 ways RFID technology is making a difference in omnichannel fulfillment.

How to Unlock Omnichannel Profitability

| MCM Staff

Free Live Webinar – Join this webinar with Dick’s Sporting Goods and Radial to learn the foundational capabilities needed to execute omnichannel profitably.

Transforming Your Supply Chain for Omnichannel Fulfillment

| Jon Kuerschner

Success today is ultimately measured by the customer experience. Can your company ensure a painless, satisfying experience for customers regardless of where and how they interact with your brand? Here is what retailers need to know before transforming their supply chain for omnichannel fulfillment.

Omnichannel Essentials for Ecommerce Success in China

| Franklin Chu

China is a hot market for U.S. ecommerce sellers, with nearly 1.4 billion consumers who are tech-savvy, increasingly affluent and ravenous for American products. Taking a cross-border approach to the market reduces the risk and cost. Here are 5 tips to help you create ecommerce success in China.

The Mobile App: Is it a Critical Part of Your Omnichannel Strategy?

| David Galante

Mobile has evolved significantly throughout the years, and shoppers today are using their smartphones for nearly everything they do. Are you catering to your mobile customer and is mobile part of your omnichannel strategy? Here are several ways marketers can sell to the mobile consumer.

Unified Commerce Answers When Omnichannel Fails

| Michael Griffiths

Unified commerce, unlike omnichannel, provides retailers with global reach in any market; a single version of the truth for scenarios like sourcing and returns; and control over hidden costs like shipping enablement that have crippled margins and ceded far too much ground to the likes of Amazon. See how unified commerce delivers on the promise of omnichannel.

Strategies for Fulfillment Success in Omnichannel

| MCM Staff

In this special report from Multichannel Merchant, you will learn how retailers are moving toward a strategy that involves multiple selling touchpoints for consumers to interact with and the technology solutions available that can leverage existing hardware and software and improve overall fulfillment systems performance.

Omnichannel vs Multichannel: Are they so different?

| Erwan Paccard

I’ve been discussing the topic of customer experience (CX) with quite a few companies over the last several months, and have been repeatedly drawn into the omnichannel versus multichannel debate.