How Mobile Plays a Major Role in Best Buy’s Omnichannel Experience

| Daniela Forte

Considered a leader in omnichannel in the retail industry, Best Buy is using mobile technology to strengthen its omnichannel capabilities in order to provide an exceptional omnichannel customer experience across all touchpoints. This is how mobile is making a difference with the way Best Buy is connecting with its customers.

Abercrombie & Fitch on Omnichannel Order Sourcing Best Practices

| Mike O'Brien

In an omnichannel world where fulfillment has become an increasingly complex proposition, order sourcing is a critical success factor for any merchant organization. Alex Volakis, senior omnichannel strategy analyst with Abercrombie & Fitch, provides key insights into the tools, processes and practices that help the company optimize its sourcing strategy in the latest MCM CommerceChat podcast.

Omnichannel, Mobile Help Boost Abercrombie & Fitch in Q4

| Mike O'Brien

Abercrombie & Fitch reported a strong fourth quarter of 2017, returning to positive comp territory, besting revenue and profit estimates, right-sizing its store footprint, increasing direct sales and continuing integration of its omnichannel initiatives.

Target Boosts Its Omnichannel Fulfillment Capabilities

| Mike O'Brien

Target announced a number of initiatives to improve its omnichannel delivery and fulfillment services for customers as it continues to feel the heat from Amazon and other major competitors in retail and ecommerce.

How to Measure the ROI on Large Omnichannel System Projects

| Brian Barry

When a large IT or omnichannel system is proposed, management always has two immediate questions: How much will it cost, and how soon can we get a return on investment? This article breaks down the various elements to consider in your ROI analysis.

The Chasm Between Doing Omnichannel and Doing It Well

| Derek O'Carroll

While interest in omnichannel is high, execution needs significant improvement. Many retailers, even after years of implementation, still need the right software platform, process and education on how to be effective. And siloed data and legacy systems are no longer sufficient to meet the challenge.

Report: Most Retailers Say Omnichannel is Critical, Yet Few Have Mastered It

| MCM staff

A new report published by Multichannel Merchant and Brightpearl, a provider of retail management systems, found 87% of retailers agree omnichannel is a critical business function, yet only 8% believe they have mastered it, an enormous gap between importance and execution.