reaches key decision makers responsible for ecommerce, management, marketing and operations at companies that sell merchandise through multiple channels including ecommerce, mobile, social, and catalog. Multichannel Merchant delivers original research as well as in-depth analysis of trends and best practices, news, tactical/how-to, executive summaries, technology and supplier comparisons, tip sheets and resource information to help companies sell and deliver products wherever and whenever the customer wants them – at home, work, store or other locations.

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Follow us on Twitter @mcmerchant or join our LinkedIn Groups: Multichannel MerchantOperations and Fulfillment, and  Ecommerce Operations Summit Alumni for year-round networking, community and exclusive offers. Also be sure to like our Facebook page.

In Print

The Multichannel Merchant Super Book is the must-have guide for DTC and omnichannel operations and fulfillment professionals. It is packed with content covering trends, best practices and resources readers can use today to improve processes, cut costs and increase customer satisfaction across their operations: packaging, contact center, customer experience, order management, shipping, fulfillment, delivery and returns. Print distribution will go to Ecommerce Operations Summit attendees and digital distribution will go to 55,000 of our most engaged readers. Sign up to receive your copy.

Online is a one-stop online resource, with original research, executive summaries, tech and supplier roundups and insights on market trends that help you manage your everyday business.

Multichannel Merchant Source Directory

The Multichannel Merchant Source Directory offers senior-level executives at companies who sell by ecommerce, catalogs and retail easy access to all the leading products, technology and services available searchable by type, geography and name. Find the companies and resources that fit your requirements, with the ability to contact them quickly and easily.


Below is a list of our e-newsletters that you can have delivered to your inbox by signing up here.

Multichannel Merchant Ecommerce & Marketing: Insider news, how-to, feature articles, video, research, technology round-up, and wrap-up each Tuesday. Original content and items curated from around the web. Multichannel Merchant’s seasoned content team finds the most pertinent content of the week for merchants, and adds color commentary on what merchants should learn and how they can act. Frequency: Twice Weekly/Tuesday. Subscribers: 25,000

O&F Advisor: Covers ecommerce/catalog/direct-to-customer operations and fulfillment news, how-to, feature articles, video, research and technology each Wednesday. O&F Advisor is the only newsletter that focuses exclusively on ecommerce/catalog/direct-to-customer operations and fulfillment.  Frequency: Weekly/Wednesday. Subscribers: 30,000

MCM Week in Review: A weekly digest of top stories and news items affecting the world of direct-to-customer and ecommerce merchants, as well as curated blog posts selected by our editors based on their relevance and impact on the MCM audience. Frequency: Weekly/Friday. Subscribers: 25,000


Ecommerce Operations Summit:
Ecommerce sales continue to skyrocket while customer expectations for great experiences are growing – and simultaneously merchants have to cut costs and keep an eye on the bottom line. We’ve developed Ecommerce Operations Summit  as the only event that provides you strategies and tactics covering every area of DTC and omnichannel operations and  fulfillment. Over two and a half days we’ll provide you with sessions on key trends, how-to and lessons learned in technology, warehouse operations, omnichannel, contact center, order management, shipping, returns, inventory management, supply chain, cross-border ecommerce and more! There are 40+ sessions during the two-day main conference, as well as five in-depth workshops during the pre-conference.

Ecommerce Operations Summit provides you with insights into every area of DTC and omnichannel operations and fulfillment. If you have responsibilities in any of these areas, attending the Operations Summit is a must for your professional knowledge and development:

  • Warehousing
  • Automation/Robotics
  • Order Management
  • Pick, Pack & Ship
  • Omnichannel Operations
  • Drop Shipping
  • Returns/Reverse Logistics
  • Shipping, Distribution & Delivery
  • Supply Chain
  • Technology, Automation & Systems Integration
  • Customer Experience/Contact Center Management
  • Labor and Workforce Management

Visit for details on the next upcoming show.

Editorial Content & Research Sponsorships

Sponsorships offer you the chance to align your brand with relevant, quality content. Content is gated for download, so you receive targeted quality leads. Our content is tailored to the key topics and tactics of most interest to our omnichannel ecommerce marketers and operations
professionals and also covers the technology that powers their campaigns, analytics, website & operations metrics and success. Our content is sent to 55,000 of our most active readers. A full editorial calendar is available.

Custom Content Creation

Whether you’re looking to create white papers, a microsite, special supplements, webinars, great sales collateral, educational materials or an enewsletter—or even your own print or digital publication—our experienced staff of industry savvy content experts and graphics specialists can help you develop professional sales and marketing materials. Some of our clients include Canada Post and Lyris.


The Excellence in Customer Experience Award honor companies who have powered their organization through providing stellar customer experience through back-office excellence. We seek to recognize companies who continually provide – and innovate – continual excellence in customer experience.

Contact Us

For magazine or editorial-related questions, contact our editorial staff here.
Want to advertise? Contact our advertising staff here.