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Can Social Marketing Save Customer Service?  Aug 11, 2009 1:10 AM By Aaron Strout

Lower cost channels such the Web, e-mail and instant messaging have offered some relief but many of the new

Five Ways Social Marketing can Improve Customer Loyalty  Jul 14, 2009 9:25 PM By Aaron Strout

Social marketing programs are not about hard sells to your customers. Rather, social marketing programs should be about connecting with your customers for the long-term

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