Andrew Park

Andrew Park is Director, CX Strategy at InMoment, a cloud-based customer experience (CX) intelligence platform.

4 Ways to Lay the Groundwork for a CX Program

| Andrew Park

Ninety-one percent of unhappy customers refuse to give your brand another chance. However, resolve that customer’s complaint, and they’re 70% more likely to become a repeat customer. Here are four ways to close the loop and create an effective customer experience.