Angie Stocklin

angie@oneclickventures.com

Angie oversees One Click’s business operations, including customer service, order fulfillment, merchandising, and vendor account management. In addition to business operations, Angie also helps set and implement overall company objectives, as well as strategic direction for Readers.com, SunglassWarehouse.com and felixandiris.com. Prior to co-founding One Click, Stocklin was employed as a nationally-certified school psychologist.

5 Ways to Alleviate Frustration after a Tough Customer Interaction

| Angie Stocklin

It’s often a challenge to shrug off a difficult customer interaction. We’re all human, after all! To stay efficient and keep quality up, here are 5 tips from the “customer happiness team” at One Click Ventures to help your agents release tension, alleviate frustration and move on after a challenging exchange.

How to Wow Your Customers the Old School Way

| Angie Stocklin

Having a killer in-house customer service team is invaluable, and they should your surprise customers in a more personal manner, or in this case, wowing your customers the “old school” way. Here are the benefits of customer happiness, and a few methods that have worked well for online eye wear seller Readers.com.

Utilizing VoC Data to Drive Change

| Angie Stocklin

Voice of the customer (VoC) data is important to any company, as it allows you to adjust your strategy and implement new projects across departments. Here is how Readers.com uses VoC data to continually improve its business though capturing data, analyzing the feedback, making changes, and monitoring results.

Using a DOR Board and Huddle to Empower Team Members

| Angie Stocklin

How do you get your team to work together to solve departmental problems? One option is to move away from the old way of doing things (the “we say, you do”) and towards a more transparent process in which team members feel responsible for the department’s (and company’s) success. An easy way to implement this idea of ownership is through team huddles and DOR boards.

How to Get Team Members to Buy Into Company Culture

| Angie Stocklin

How do you get your team members to buy into company culture? Whether you’ve been struggling with culture for a while, or you want to instill a new type of culture in your company, here are a few steps that can help guide you through the often tricky process.

Using NPS to Increase Customer Happiness

| Angie Stocklin

An acronym for “Net Promoter Score,” NPS gives us a direct window into the happiness and loyalty of our customers. But fool you not, this metric is trickier than it seems. Let’s first start by talking about what NPS is and how we calculate it.

Empowering Your Call Center Agents to Handle Angry Customers

| Angie Stocklin

Customer service is a crucial component of any ecommerce business. When you get it right, it can be extremely rewarding proof that you’re building a tribe of followers, cheerleaders, and referrers who love what you do. Here are a few ways you can get started in making sure you’re setting up your call center agents for success from day one.