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Walking the forecasting TIGHTROPE  May 01, 2006 9:30 PM By Barbara Arnn

Forecasting inventory for seasonal demand takes philosopher George Santayana’s dictum Those who cannot remember the past are condemned to repeat it and

TECHNOLOGY UPDATE  Feb 01, 2006 10:30 PM By Barbara Arnn

It’s not just headsets and automatic call distributors (ACDs) any more. Contact center technology has evolved into a sophisticated world of its own, with

Contact Center Tech: Diversity in Motion  Jan 31, 2006 7:48 PM By Barbara Arnn

The actual range of products included in the phrase

The Road to Riches  May 15, 2005 9:30 PM By Barbara Arnn

From Flash animation to video to drag-and-drop, new Web technology can provide more-dynamic online shopping experiences and more depth of information

Quality Control  Apr 01, 2005 10:30 PM By Barbara Arnn

As call centers become more strategically significant in their service to customers, firms that use an outsourced call center service need to measure

Home, Sweet Home  Apr 01, 2005 10:30 PM By Barbara Arnn

Anecdotally, it appears that a sort of informal backlash against offshore agents has resulted in lower customer satisfaction ratings for some companies.

March More Like a Lamb for Retailers  Mar 24, 2005 2:12 AM By Barbara Arnn

Belying March weather across much of the country, the National Retail Federation

Scaredy Cats Cause Supply Chain Inefficiencies  Mar 24, 2005 2:10 AM By Barbara Arnn

Wars, earthquakes, labor disputes, outbreaks of disease, investment bubbles all affect the supply chain. And as with the stock market, so with the supply chain: In many if not most cases, it

Work Across Boundaries to Improve Supply Chain Profitability  Mar 24, 2005 2:07 AM By Barbara Arnn

Improving supply chain visibility may just provide incremental improvements in overall cost savings for a company. The way to accomplish paradigmatic change in supply chain management is to manage productivity actively, not just ride herd on costs, according to a recent column in MIT

Plan Now to Enhance Service for the Holidays  Mar 17, 2005 2:30 AM By Barbara Arnn

No, not St. Patrick

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