Barbara Arnn

Bright Idea

| Barbara Arnn

Using a concept called data envelopment analysis (DEA), a Georgia Institute of Technology research team has developed an Internet-based tool for benchmarking

Package Deal

| Barbara Arnn

Now that tax season is over, it’s spring, and everyone’s fancy naturally turns to the next event of universal conversational interest the upcoming postal

Trade Secrets

| Barbara Arnn

Although over half of the warehouses in the U.S. are privately run, their operations remain largely a mystery. Some clues, however, have been unmasked

Fab Five

| Barbara Arnn

The results are in, and the winners are clear. According to a Warehousing Education and Research Council survey conducted in July 2001, there are only

NOT SO GRIM

| Barbara Arnn

With the regularity of swallows returning to Capistrano, less-than-truckload carriers seem to announce rate increases every year. The practice is so common

Sound Bytes: Gayl Doster

| Barbara Arnn

O&F: What’s happening to multichannel retailers? First came the dot-coms, then their seeming collapse; then catalogers opening retail stores; now we see

Short Takes: Do It Again

| Barbara Arnn

Many are the ways in which taking a position at work can turn out to be deleterious to your health. A checklist compiled by Raleigh, NC-based Tompkins

Short Takes: Remains of the Day

| Barbara Arnn

Marketing and order management services provider OrderTrust announced early in June that it had ceased business operations. The Lowell, MA-based company,

SHORT TAKES: Round Trip

| Barbara Arnn

An ominous crunch awakens you from peaceful repose in the stateroom of your retail luxury liner. Startled, you leap to the porthole and peer out to see

Ahead of the Game

| Barbara Arnn

As stories and jokes about failed dot-coms proliferate, it begins to seem that they are all here today, gone tomorrow. But e-commerce and multi-channel