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Lashback  May 01, 2001 9:30 PM By Barbara Arnn

When the going gets tough, it’s time to pay attention to CRM. A new Jupiter Research report called Multichannel Customer Service warns that although consumers

News You Can Use  Nov 01, 2000 10:30 PM By Barbara Arnn

Logistics functions farmed out; WMS rescued from near-death experienceInside Out Along with their expanded role in direct-to-customer fulfillment, outsourcers

Deluxe assortment  Sep 01, 2000 9:30 PM By Barbara Arnn

How does the expansion of Internet-based sales alter the picture of payment processing?It’s a money-colored thing Remember when you were a kid and you

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