Subscribe To X
MULTICHANNEL MERCHANT » ARCHIVES FOR BARBARA BURKE
Reducing the amount of time your customers stay on hold will not only result in shorter handle times, but will make your customers more satisfied and your agents a lot happier. Here are 12 tips to reduce the amount of time your customers wait on hold in your contact center.
Posted 3 days ago
by Zeke Hamdani
Posted 5 days ago