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Shrinking Shrinkage  Apr 01, 2007 9:30 PM By Bennett Voyles

Retailers lose $37.4 billion a year to shrinkage inventory loss due to theft or fraud according to a University of Florida study sponsored by the National

This call is being recorded  Dec 01, 2006 10:30 PM By Bennett Voyles

Until a few years ago, contact center agents were monitored only infrequently. But advances in technology mean that more and more agents are being recorded

MATCH GAME the packaging version  Jul 01, 2006 9:30 PM By Bennett Voyles

Matching a product with a box should be a simple task. After all, people have been sending things in corrugated cardboard for 116 years, and the entire

Boxed In?  Jan 01, 2006 10:30 PM By Bennett Voyles

Getting a detail right, as opposed to almost right, can make all the difference for multichannel merchants. Picking the right shipping package is one

PEANUTS RULE?  Jul 01, 2005 9:30 PM By Bennett Voyles

Five years ago Emory University physics professor Sidney Perkowitz estimated in his book Universal Foam that each year enough packing peanuts are manufactured

Some Like It HOT  Jun 01, 2005 9:30 PM By Bennett Voyles

We tend to think of evolution as a straight-line climb out of the swamp and into Starbucks. But sometimes it doesn’t quite work out that way. Six hundred

Care Package  Apr 01, 2005 10:30 PM By Bennett Voyles

Unless you ship jewelry or pharmaceuticals, package security probably doesn’t rank too high on your list of worries. Maybe once in a while a packer gets

Danger fulfillment person!  Jan 01, 2005 10:30 PM By Bennett Voyles

ONE OF THESE DAYS, not too many years from now, someone from the central office will come down to visit your operation. He’ll admire the RFID holographic

180 Packing Days ’til Christmas  Jul 01, 2004 9:30 PM By Bennett Voyles

Dear Mr. Claus, We know you see us when we’re schlepping, but we wanted to remind you that we are very worried about the 2004 Christmas rush. Every year,

Can’t Touch This!  Apr 01, 2004 10:30 PM By Bennett Voyles

The patient, Mr. O.F., complained again today about a recurring dream. He says he dreamed once more that he was a boy. In the dream, he goes down into

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