Bennett Voyles

Shrinking Shrinkage

| Bennett Voyles

Retailers lose $37.4 billion a year to shrinkage inventory loss due to theft or fraud according to a University of Florida study sponsored by the National

This call is being recorded

| Bennett Voyles

Until a few years ago, contact center agents were monitored only infrequently. But advances in technology mean that more and more agents are being recorded

Boxed In?

| Bennett Voyles

Getting a detail right, as opposed to almost right, can make all the difference for multichannel merchants. Picking the right shipping package is one

PEANUTS RULE?

| Bennett Voyles

Five years ago Emory University physics professor Sidney Perkowitz estimated in his book Universal Foam that each year enough packing peanuts are manufactured

Some Like It HOT

| Bennett Voyles

We tend to think of evolution as a straight-line climb out of the swamp and into Starbucks. But sometimes it doesn’t quite work out that way. Six hundred

Care Package

| Bennett Voyles

Unless you ship jewelry or pharmaceuticals, package security probably doesn’t rank too high on your list of worries. Maybe once in a while a packer gets

Danger fulfillment person!

| Bennett Voyles

ONE OF THESE DAYS, not too many years from now, someone from the central office will come down to visit your operation. He’ll admire the RFID holographic

Can’t Touch This!

| Bennett Voyles

The patient, Mr. O.F., complained again today about a recurring dream. He says he dreamed once more that he was a boy. In the dream, he goes down into