Here’s a quick look at the latest issues and trends emerging in ecommerce and multi-channel operations, and what you need to do about them. This format will not just talk about what’s going on, but offer best practices and strategies to stay ahead. Topics will cover the contact center, distribution, shipping, systems issues, global fulfillment, cross-channel strategies, doing more with less, and what’s not hot but should be. In-depth review of 24/7 Best Practices (we’ll get as far as we can!). Bill Kuipers’s real life, practical perspective will help you stay in touch and stay sharp.