Operations Summit

Subscribe


 


Post By

Postal Power  May 01, 2001 9:30 PM By Bill Kuipers

The total freight is often as much as 40% lower than UPS ground Despite an impressive performance in recent years, few direct-to-customer shippers view

Alligator Wrestling  Nov 01, 2000 10:30 PM By Bill Kuipers

Warehousing and distribution are suddenly in the spotlight as critical elements of the direct commerce formula. Responsibility for distribution requires

operations  Sep 01, 2000 9:30 PM By Bill Kuipers

A Brilliant Exception I recently experienced a true moment of clarity about what it takes to consistently deliver excellent customer service in the direct

five ways to ruin your e-commerce program  Nov 01, 1999 10:30 PM By Bill Kuipers

Legions of Websites are falling prey to five common customer service mistakes. Here’s how to make sure your site isn’t one of themThe world is fascinated

© 2014, Access Intelligence, LLC. All rights reserved.