Brian Cole
Brian is a seasoned business development leader, establishing and growing client relationships in the contact center industry for over 12 years. Brian has experience on both the client and provider side of the business, providing him with a deep understanding and ability to develop custom solutions that will bring results to our clients. Brian began his career with Alorica in 2013 and previously was responsible for business development at Sutherland Global Services for 8 years and worked in sales with Paychex Corporation for 2 years.
In today’s digital and mobile era, any experience – good or bad – can travel globally in seconds. For retail brands, the market is a high-stakes game of exceeding customers’ expectations. Here is how retailers can deliver an exceptional memorable experience for customers.