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The direct-to-customer software marketplace is a mature industry whose current trends will mark its direction for the next few years. Though sales of

Five Aces  Aug 01, 2002 9:30 PM By Curt Barry

Business is no game, and it’s too important an activity to leave the results to chance. An ace in the hole is hardly cheating; instead, it’s a reserve

Working Gear: Catalog/Order Management Software Review 2002  Mar 01, 2002 10:30 PM By Curt Barry

Just as direct-to-customer software has become a mature product, the recession is causing slower sales, fewer installations, and layoffs and reorganizations

One Warehouse or Two?  Mar 01, 2002 10:30 PM By Curt Barry

A multichannel marketer based in Southern California needed help. A thriving company with 30 stores, a catalog, and a Website, it was ready to expand

DOLLARS & SENSE  Dec 01, 2001 10:30 PM By Curt Barry

Months before the horrific events of Sept. 11, 2001, the direct-to-customer business was performing erratically. Afterward, all bets were off. For many

Just for You  Nov 01, 2001 10:30 PM By Curt Barry

The sector of the direct-to-customer marketplace is populated by thousands of modest catalogs, single-product companies that do direct marketing through

For Whom the Bell Rings  Sep 01, 2001 9:30 PM By Curt Barry

Prices for scheduling software start as low as $30,000 Scheduling staff for your customer contact center is much more than simply plugging your customer

Nightmare on Main Street  Jul 01, 2001 9:30 PM By Curt Barry

Best fits will meet 70%-80% of your needs before modification Here’s an operations and fulfillment professional’s nightmare: After months of research

Forerunner’s IF/SO  May 01, 2001 9:30 PM By Curt Barry

Users say that IF/SO is straightforward and easy to learn In the direct-to-customer business, efficient inventory management is the key to customer satisfaction,

Room to Improve  Mar 15, 2001 10:30 PM By Curt Barry

It’s all too easy for a cataloger to become complacent when it comes to operations and fulfillment, adopting the attitude If it ain’t broke, don’t fix

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