Curt Barry

cbarry@fcbco.com

Curt Barry is chairman of F. Curtis Barry & Company, a consulting firm specializing in multichannel operations and fulfillment. The firm provides services in system selection and implementation in OMS, WMS, ERP and Inventory systems, 3PL logistics, distribution center design, improvement in facility capacity, workflow and cost reduction and benchmarking. Curt is the author of “Best Practices in Multichannel Operations and Fulfillment.”

What Are Your Inventory Management Metrics Telling You?

| Curt Barry

Among the strategies that will make you more competitive, increase sales and improve customer service, better inventory management, including planning and forecasting, should be at the top of the list. To help you get a better handle on inventory management, tracking these key performance indicators (KPIs) will help you assess your performance.

Does Your Customer Experience Set You Apart from the Competition?

| Curt Barry

As we all know, customers can now easily comparison shop online, becoming more price savvy and opportunistic. As you think about your business, what sets your business apart from the competition in terms of customer experience? Here are two great real-life examples of a “wow” experience.

How Barcode Use Can Help Reduce Warehouse Costs

| Curt Barry

While barcodes have been in use for many years in shipping and manifesting systems, many warehouses still don’t fully use this technology. That’s a shame, because barcodes help you reduce costs and increase control of your operation.

Improving the Bench Strength of Your Operations Managers

| Curt Barry

If you’ve been around long enough, you know there’s a shortage of experienced managers in retail, catalog and now ecommerce operations for decades. To help counter that trend, here are some thoughts on how to develop better operations managers for your direct-to-customer or ecommerce business.

10 Tips for Improving Your Inventory Management

| Curt Barry

As Amazon’s multi-fulfillment-center strategy continues to put pressure on multichannel merchants, having an effective inventory management strategy to maximize sales, profits and customer service becomes that much more crucial. Here are 10 points to consider as you develop and refine your inventory strategy.

Where are You Losing on Shipping and Handling?

| Curt Barry

In order to get a better handle on the impact of your shipping and handling costs, you need to first understand the details and then determine the best policy from a financial, marketing and customer service perspective. See some real-world examples and tips on how to stay on top of your S&H costs.

Are Online Marketplaces Preying on Your Business?

| Curt Barry

The lure of online marketplaces and the exposure to tens of millions of their customers can lead to significant sales growth, but at what cost? Here’s some things to keep in mind before jumping in and hanging out your virtual shingle.

5 Ways Call Center Outsourcing Can Help Increase Profitability

| Curt Barry

Outsourcing your call center functions to a qualified call center company gives management more time to focus on developing products, customer acquisition, marketing campaigns and other growth initiatives. See what other benefits you can gain from an outsourcing arrangement.