Studies show that more than 50% of all ERP and OMS systems are not installed on time and within budget. A significant number of companies spend 8 to 12 months after go live adapting to the new system. What are some of the mistakes that lead to poor ERP or OMS implementations? Here are 9 mistakes to avoid in order to increase your chances of success.
You expend big sums of money to launch websites, acquire customers, put contact centers and fulfillment in place, but how do you actually monitor customer service performance? To avoid the kinds of issues that can cause even loyal shoppers to vote with their feet, here are 5 tried-and-true ways to improve your customer service.
Having the opportunity to benchmark your DTC operations against your peers will help you determine where you need to focus your effort and investments to reach and exceed customer expectations. For an in-depth discussion on a joint benchmarking study between Multichannel Merchant and F. Curtis Barry & Co., join us at Operations Summit 2017, March 27-29 in Pittsburgh.
Outsourcing fulfillment and customer care operations is not for everyone, and many merchant companies feel they can keep costs low by maintaining control. But for those who do use a 3PL, here are 5 ways to get the most out of the relationship, helping them deliver value while improving your results.
Without an RFP and demos it’s hard to go through the system selection process and know if what you’re looking at is materially better than the existing one. Here are five compelling reasons to go through an RFP process to vet systems and vendors and make sure you choose the right one for your business needs.