Do your employees know what makes your company tick, and better yet what helps move the needle? Merchants need to do a better job of educating them on sales drivers and profitability, and the business benefits of investments and process improvements. The more they know, the more invested they’ll be in your success.
How do your merchant operations stack up across the distribution center, inventory management and the contact center? This exclusive benchmarking project and report from Multichannel Merchant and F. Curtis Barry & Co. will help you gauge your success across all 3 areas. If you’re a senior operations executive, be part of the benchmarking discussion and hear about the results at Operations Summit 2017, March 27-29 in Pittsburgh.
Many ecommerce pure plays don’t see the value of contact centers. However they can drive revenue and provide customer-centric service, rather than just hoping visitors get all they need from a self-service website. Here are some proven tips for improving the effectiveness of your customer care operations.
As you conduct strategic planning for fulfillment, what are the operational strategies you should consider to remain competitive and be efficient in the future? To consider this topic, we looked … Continue Reading →
How much does absenteeism and employee turnover cost your DTC fulfillment operations? How do you stack up? To identify the problems, do you have formalized reporting statistically of employee absenteeism and turnover? As you research your turnover rate, here are some key points to take into consideration.