Curt Barry

cbarry@fcbco.com

Curt Barry is chairman of F. Curtis Barry & Company, a consulting firm specializing in multichannel operations and fulfillment. The firm provides services in system selection and implementation in OMS, WMS, ERP and Inventory systems, 3PL logistics, distribution center design, improvement in facility capacity, workflow and cost reduction and benchmarking. Curt is the author of “Best Practices in Multichannel Operations and Fulfillment.”

Helping Workers Understand Your Business Benefits All Parties

| Curt Barry

Do your employees know what makes your company tick, and better yet what helps move the needle? Merchants need to do a better job of educating them on sales drivers and profitability, and the business benefits of investments and process improvements. The more they know, the more invested they’ll be in your success.

How Do Your Merchant Operations Metrics Measure Up?

| Curt Barry

How do your merchant operations stack up across the distribution center, inventory management and the contact center? This exclusive benchmarking project and report from Multichannel Merchant and F. Curtis Barry & Co. will help you gauge your success across all 3 areas. If you’re a senior operations executive, be part of the benchmarking discussion and hear about the results at Operations Summit 2017, March 27-29 in Pittsburgh.

Warehouse/Distribution Center, order management system, ERP, operations and fulfillment, system integration, VAR

8 Things to Do Now to Ensure Success Next Peak Season

| Curt Barry

While we’re not through peak season yet, there are 8 quick steps you can take now that will help with post-season assessment of your fulfillment operations and planning for 2017. They will prove invaluable in January and February as you look for ways to implement improvements during the next peak.

Customer Service, customer service reps, social media, Twitter, Facebook, retail, Forrester, Conversocial, contact center, contact center agents

9 Ways to Improve Your Contact Center Operations

| Curt Barry

Many ecommerce pure plays don’t see the value of contact centers. However they can drive revenue and provide customer-centric service, rather than just hoping visitors get all they need from a self-service website. Here are some proven tips for improving the effectiveness of your customer care operations.

23 Ways to Improve Your Inventory Management

| Curt Barry

In the age of omnichannel, inventory management has become a strategic function impacting profitability. Based on work with hundreds of multichannel companies, here are areas to consider making changes in order to get more out of your inventory investment.

38 Ways to Improve Your Fulfillment Operations

| Curt Barry

Question: How prepared is your company to deal with change in your fulfillment operations today and be profitable in the future? This first installment in a four-part series focuses on ways to help you reduce costs, increase productivity and improve customer service in your multichannel business.

ecommerce fulfillment, direct-to-customer fulfillment, distribution center, ecommerce fulfillment center, operations and fulfillment

What is Employee Turnover Costing Your DTC Fulfillment Operations?

| Curt Barry

How much does absenteeism and employee turnover cost your DTC fulfillment operations? How do you stack up? To identify the problems, do you have formalized reporting statistically of employee absenteeism and turnover? As you research your turnover rate, here are some key points to take into consideration.