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Is Now a Good Time to Invest in Systems?  Apr 01, 2009 9:30 PM By Curt Barry

Provided Your Company is in relatively good financial health, this is an excellent time to invest in the e-commerce, order management and warehouse management

Surveying the software landscape  Apr 01, 2009 9:30 PM By Curt Barry

Multichannel merchants shopping for direct and retail systems have long complained that there were few choices in terms of vendors and their offerings.

Trends in S&H offers  Feb 01, 2009 10:30 PM By Curt Barry

If you looked at all the catalogs and promotions out there this past holiday season, there’s one phrase they have in common: free shipping. My company,

A Database Marketer’s Perspective on Free Shipping  Jan 07, 2009 3:50 AM By Curt Barry

Most of the promotions this past holiday season contained a common phrase:

Virtualization and Going Green in IT  Dec 24, 2008 1:23 AM By Curt Barry

How green is your IT? There are some information technology initiatives you might consider that can save you some money and help save the earth.

Sales Without Inventory  Dec 03, 2008 9:40 PM By Curt Barry

Sales without inventory

Prioritizing your tech spend  Dec 01, 2008 10:30 PM By Curt Barry

Most catalog/Internet companies are looking for opportunities to reduce expenses across the enterprise given the current economy, they’d be crazy not

IT Spending Priorities  Nov 26, 2008 12:54 AM By Curt Barry

When the economy is way down, catalog/Internet companies may be tempted to suspend all IT investments until business picks up again.

Keeping contact center costs in line  Oct 01, 2008 9:30 PM By Curt Barry

Just about every business these days is challenged to do more with what you have. Contact centers seem to face even more pressure to perform miracles

Home Agent Trend Key to Reducing Attrition  Oct 01, 2008 7:55 PM By Curt Barry

Everyone knows that call center attrition rates are high. Employee turnover in call centers averages 25% — but for some unfortunate centers it may be as high as 90%-100%.

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