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Conducting a Post Season Audit, Part I  Dec 18, 2007 11:19 PM By Curt Barry

Although the 2007 holiday season hasn

15 Tips to Combat Parcel Rate Increases  Nov 28, 2007 7:06 PM By Curt Barry

All the parcel carriers will complete their 2008 pricing announcements in the next few weeks. Given the size of the increases announced so far, multichannel companies need to look at all options open to them and develop short and long-term strategies to reduce the impact.

Rising Transportation Costs –and What To Do About Them  Nov 14, 2007 2:59 AM By Curt Barry

For most multichannel merchants, transportation of goods is the highest operational expense. Inbound freight costs for domestically sourced product typically range from 2%-4% of gross sales, while for imported product, inbound freight costs 6% to 12% of gross sales.

Fulfillment Doctor: The Real Cost of Employee Turnover  Nov 07, 2007 9:13 PM By Curt Barry

Turnover costs range from $3,000 to $10,000 in people time, training, testing, and the ramp-up to full production. This does not include expenses for agencies, ads, etc. which must be added on.

As you research your turnover rate, here are some points to consider.

Fulfilling Prophecies  Nov 01, 2007 9:30 PM By Curt Barry

You know it, we know it: These are tough times in the multichannel marketing industry on the front end and back end. And with many merchants now heading

The Fulfillment Doctor on… The Price of Free Holiday Shipping  Oct 31, 2007 8:09 PM By Curt Barry

What are the underlying reasons behind offering free shipping and processing to customers? Is this common practice in other companies in the multichannel industry? Can anything positive come from giving free shipping to our customers?

Merchandising 2.0  Oct 01, 2007 9:30 PM By Curt Barry

As much as we hear these days about Web 2.0, e-commerce isn’t the only facet of multichannel marketing to advance. The best retailers are taking their merchandising strategies to new and higher levels

The Fulfillment Doctor On: Scripted Demos and the OMS  Aug 01, 2007 10:56 PM By Curt Barry

Question: We have been investigating replacing our order management system, and we have had vendors in to demonstrate their systems. While we have spent a lot of time, we don

Fulfillment Doctor: The Art of Data Conversion  Jul 18, 2007 8:22 PM By Curt Barry

Question: We are in the process of planning our file conversion as we implement our new order management system. Our vendor is telling us that they normally don

Getting Ready for Holiday, Part II  Jul 06, 2007 10:02 PM By Curt Barry

In the first part of our series on preparing for the holiday, we listed the information that should be gathered for taking your operational pulse. This week, we’ll show you how to apply it.

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