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THE ERP EDGE  Jul 01, 2007 9:30 PM By Curt Barry

Merchants juggling multiple selling channels have enough challenges these days

Getting Ready for Holiday 2007  Jun 27, 2007 9:15 PM By Curt Barry

Now is the best time to start planning holiday 2007 because your people will remember vividly the good and bad anecdotal incidents from last year and you will also have the operational and benchmark data available.

The Fulfillment Doctor Pays a Visit to…Order Management Systems  Apr 04, 2007 6:43 PM By Curt Barry

Question: Our company installed a new order management system (OMS) lst month. While we spent considerable time educating our users and completing the conversion, I

The Fulfillment Doctor….On Third-Party Fulfillment  Jan 31, 2007 8:41 PM By Curt Barry

Most of the direct world uses internal fulfillment. Many companies don

Managing Your Cost Per Call  Jan 30, 2007 8:54 PM By Curt Barry

The direct industry has a difficult balancing act to perform. On the one hand, we want to provide a high level of customer service

Four Steps in Selecting a Business System  Jan 17, 2007 8:35 PM By Curt Barry

Whether your company needs a commercially packaged warehouse management system, point of sales system, an inventory control system, a direct-to-customer order management system –or some combination of the aforementioned, selecting of the right system is a major undertaking.

Ask the Fulfillment Doctor: Dashboard Dials  Jan 03, 2007 9:50 PM By Curt Barry

Imagine a series of dials in the corporate cockpit that reflect key indicators in customer service, sales tracking, and profitability. When tightly structured, these dials can give management an accurate and timely picture of the business

The best of inventory  Jan 01, 2007 10:30 PM By Curt Barry

Inventory management and forecasting are strategic issues. Companies that recognize this fact can typically provide higher levels of service to their


Unless a company has a proprietary credit program, inventory will generally be its largest balance-sheet asset and knowing standard inventory metrics

10 Ways to Improve Vendor Quality Control  Dec 20, 2006 10:05 PM By Curt Barry

If you want to improve your vendor quality control without having to dive headlong into a new way of doing business, take heart. There is an option that relies on the basics of upholding merchandise quality. These ten strategies can improve your vendor quality control program or help you design such a program if you do not have one in place today.

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