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15 Areas Ripe for Cost-Cutting  Dec 13, 2006 10:42 PM By Curt Barry

If you

10 Steps to Smoother System Selection and Implementation  Nov 22, 2006 11:18 PM By Curt Barry

Systems selection and implementation is serious business, and no one wants to make an already complex process more difficult or more costly. Over the years, we’ve determined some principles to follow during an implementation project that will significantly improve the chances of success for all parties concerned.

Juggling Web AND Phone Contacts  Nov 01, 2006 10:30 PM By Curt Barry

The average multichannel merchant reports that up to 40% of direct sales come through the Internet, according to research conducted by my firm, F. Curtis

Thinking of Relocating Your DC? Consider These 5 Factors  Oct 04, 2006 11:12 PM By Curt Barry

Is your distribution center cramped? Or do you think you might save substantially on your outbound shipping costs by moving into a DC? A warehouse relocation may be just the thing for you. But before you go breaking ground or signing lease papers there are factors worthy of consideration: inbound transportation costs; labor cost, availability and peak staffing needs; facilities costs; state and local government incentives; and risk evaluation to your business. Marketers must evaluate all these factors to see how they impact the total savings or costs for the potential move.

Quick Tip: Little Touches Can Yield Big Gains in Customer Service  Sep 13, 2006 7:29 PM By Curt Barry

Customer service can be a differentiator to your customers. At the same time, even relatively minor details can make a major difference.

MULTICHANNEL INVENTORY: What You Need to Know  Sep 01, 2006 9:30 PM By Curt Barry

It sounds like a sci-fi trilogy: Past, present, and future merge to provide a single, optimal inventory experience. Multichannel merchants manage inventory

The Fulfillment Doctor Pays a House Call to….Exemplary Customer Service  Aug 02, 2006 9:27 PM By Curt Barry

Most companies strive for good customer service, but that doesn’t seem to be enough any more. Customers seem to expect more, better, faster service. How do we put the wow factor back in service?

Keeping vendors compliant  Aug 01, 2006 9:30 PM By Curt Barry

How important is vendor compliance? Imagine the following scenario: An apparel retailer’s shipment of dresses for a catalog drop arrives late; in the

A New OMS Model: Software as a Service  Jun 07, 2006 8:34 PM By Curt Barry

Technology has radically changed the options that are open to multichannel companies as they look at acquiring new OMS functionality. Literally hundreds of companies now use SAAS and ASPs; they have become comfortable with giving up control of the IT management and environment.

NAME YOUR PRICE  Jun 01, 2006 9:30 PM By Curt Barry

It’s been less than a decade since the word came into use to describe selling through more than one medium. But the complex new world of multichannel

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