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MULTICHANNEL MERCHANT » ARCHIVES FOR DARRELL KNIGHT
IVR is catching on because consumers are finally becoming comfortable with the technology of talking to computers.
Why Post-Purchase Marketing Is So Important
by Greg Zakowicz
Posted 3 days ago
Are Your Customer-Facing Systems and People Meeting Expectations?
by Curt Barry
Will Macy's On Call Satisfy In Store Shoppers?
by Tim Parry
Posted 4 days ago