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Beyond the Hype: What Technologies Should You Really Be Looking At?  Feb 27, 2007 8:58 PM By David M. Peterson

Consider what technologies are really going to have an impact on your contact center and understand what it will take to deploy them.

Sorting Your E-mail System Options  Jul 01, 2002 9:30 PM By David M. Peterson

In its March 2002 newsletter, research firm GartnerGroup noted that for 10 years, e-mail has led all other applications on the Internet. Forrester Research

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