MULTICHANNEL MERCHANT » ARCHIVES FOR DEBRA ELLIS
Everyone knows that a positive shopping experience increases the likelihood that a customer will purchase again. Returns processing is a customer contact point and as such can provide you with a competitive edge, so long as you handle it properly. That
’Tis the season to count blessings, enjoy time with loved ones, and make predictions about the year to come. But let’s leave predictions regarding consumer confidence, the job market, and the stock market to the economists. Those numbers have little effect on individual businesses creating long-term relationships with their customers. Instead, let’s focus on the […]
There is a breakdown between the theory and the implementation of customer relationship management. The theory seems simple enough: Create a unique shopping
Predicting seasonal demand is something of a performance art. First, you gaze into your crystal ball to determine which items will be hot. Then, you tiptoe
Order picking is the most labor-intensive function in the distribution center. It requires more skill than other positions and commands a higher pay scale.
It is time to face reality: Customers do not want to have a relationship with your company. Relationships require a commitment from everyone involved.
The promise of customer relationship management is great collecting real-time information that allows you to provide the right product, price, and service
The concept of customer relationship management (CRM) is simple: The integration of people, processes, and technology helps a company effectively manage
Customer relationship management (CRM) solutions promise integrated systems, loyal customers, and unforeseen profits. Unfortunately, something is missing