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Post By Daniela Forte

What You Missed at eTail West 2014  Mar 12, 2014 1:04 PM By Daniela Forte

If the unusually cold tempuratures wasn’t the topic of conversation at eTail West in San Antonio last week, mobile was. It was the talk among several sessions throughout the conference in some capacity or another. Utilizing mobile and offering a personalized experience across channels for customers was a priority among many.

Why Incentive Programs Help Increase Upselling in the Contact Center  Mar 12, 2014 9:09 AM By Daniela Forte

The contact center staff needs to be trained and coached on how to collect and use valuable data from customers to encourage the purchases of additional products and services. Learn ways to successfully upsell in the contact center.

The State of Mobile In the U.S.  Mar 11, 2014 1:05 PM By Daniela Forte

Mobile usage among consumers has grown in recent months, this infographic by Usablenet, demonstrates how much mobile internet usage is changing the landscape of how consumers are interacting with brands on the web.

Infographic: The State of Mobile in the U.S.  Mar 11, 2014 12:56 PM By Daniela Forte

Alex and Ani CTO Talks Social Media, Superheroes, and Trumpets  Mar 11, 2014 11:03 AM By Daniela Forte

Joe Lezon, chief technology officer at Alex and Ani, spoke openly about how social media helps the brand engage with consumers, playing the trumpet for 30 years and his aspirations of wanting to be a veterinarian.

Best Buy’s 4Q Ecommerce Sales Increase 25.8%  Feb 27, 2014 10:44 AM By Daniela Forte

It was a good quarter for online sales at Best Buy. The company reported that comparable online sales of $1.57 billion saw an increase of 25.8% over 2012, according to its earnings release.

Global Ecommerce Expansion is a Must for Merchants  Feb 25, 2014 5:36 PM By Daniela Forte

Thinking of taking the step toward expanding your business globally? You are not alone. Merchants big and small are looking for the best strategy to implement when it comes to expanding into International waters. Get started – or fine-tune your game – with this executive summary.

Solving the Local Search Puzzle  Feb 25, 2014 4:17 PM By Daniela Forte

Local search has grown increasingly important for both consumers and marketers, and even major players like Google recently made moves to position themselves for better success. With this in mind, Kenshoo released this infographic to help marketers solve the local search puzzle.

Infographic: Solving the Local Search Puzzle  Feb 25, 2014 4:02 PM By Daniela Forte

Nordstrom Reports 30% Increase in Ecommerce Sales for Q4  Feb 25, 2014 11:59 AM By Daniela Forte

Nordstrom saw a 30% increase in its direct-to-customer sales, which built upon last year’s 31% increase. The direct-to-customer increase was driven by expanded merchandise selection and ongoing technology investments to enhance the customer experience.

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