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Post By Daniela Forte

Amazon Delivers the Top Mobile Customer Experience  Jan 08, 2014 12:22 PM By Daniela Forte

Amazon had the highest score in mobile customer satisfaction with mobile with a score of 87, according to the The ForeSee Experience Index 2013 U.S. Retail Edition.

QVC’s Contact Center Gets Top Score in ForeSee Experience Index  Jan 07, 2014 11:36 AM By Daniela Forte

QVC had the highest score in contact center customer satisfaction with a score of 88. QVC beat out Amazon, Costco, O’Reilly Auto Parts and PetSmart which each saw a score of 85, according to the recent ForeSee Experience Index: 2014 U.S. Retail Edition.

The Big Picture Look of Selling in the Marketplace  Dec 20, 2013 11:48 AM By Daniela Forte

Thinking about selling on a marketplace like Amazon or eBay? Or are you doing so already? According to this infographic by Channel Advisor,

Online Retailers Celebrate a Holiday Season of Conversions  Dec 18, 2013 3:09 PM By Daniela Forte

Online retailers have a reason to celebrate this holiday season. This was a record-breaking season for many, according to this infographic from Monetate. Between Thanksgiving and Cyber Monday, ecommerce sales were $5.2 billion, an increase of 16.5% over 2012. Black Friday saw $1.5 billion in online sales, while Cyber Monday saw $2 billion in online sales.

Toys R Us Reports Grim Third Quarter Results  Dec 18, 2013 2:39 PM By Daniela Forte

Toys R Us’ sales continue to decline and the net loss is continuing to grow in the third quarter, according to its earnings release. Comparable store net sales were down 5.2% in the domestic segment primarily resulting from decreases in the learning, juvenile (including baby) and core toy categories.

Staples Europe Launches Two New Websites in Germany and Netherlands  Dec 18, 2013 1:31 PM By Daniela Forte

Staples Europe announced the launch of its new websites in both Germany and Netherlands. The newer websites are offering consumers a fresher look and feel and many new features to improve the overall multichannel shopping experience, according to a press release.

Facebook Ad Performance Spikes for Retailers During Key Shopping Dates  Dec 17, 2013 2:43 PM By Daniela Forte

Facebook ad performance spiked for retailers. Nearly 1/3 of revenue and conversions from Nov. 1 through Dec. 2 occurred between Thanksgiving and Cyber Monday, according to this infographic by Kenshoo.

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