Post By Daniela Forte

Retailers Looking to Spend Big on Tech  Jun 17, 2013 4:04 PM By Daniela Forte

Retail executives are expected to spend capital in 2013 to expand growth in some key areas including technology over the next year. Furthermore, social media, mobile along with online promotions and coupons are the technology-related trends having a significant impact on the retail industry in 2013, according to the 2013 Retail Outlook Survey by KPMG LLP.

New Google+ Dashboard Enhances Online Presence for Businesses  Jun 13, 2013 1:35 PM By Daniela Forte

Google announced Google+ dashboard this week which will make it easier for users to “manage your online presence,” according to a recent blog post by Google’s Pavni Diwanji. Businesses will now be able to connect to their customers in meaningful ways.

The Benefits of a Good CMS  Jun 13, 2013 10:45 AM By Daniela Forte

This infographic by marketing weekly shows the benefits of using a content management system that will help boost your brand. The infographic says that three out of four businesses are without a website. A good content management system will show success in your ROI.

B2B Lags Behinds B2C in Online Customer Satisfaction  Jun 13, 2013 10:31 AM By Daniela Forte

Today, ForeSee released its annual Business-to-Business (B2B) Benchmark that reports on customer satisfaction trends and allows B2B companies…

Market.com Partners with GetDeal  Jun 13, 2013 10:24 AM By Daniela Forte

Rapidly growing deal marketplace company combines forces with leading eBusiness specialist GetDeal (http://www.getdeal.com), one of the world’s largest deal marketplaces with live operations in 16 countries has partnered with eBusiness leader market.com.

7 Ways to Provide Exceptional Customer Service  Jun 12, 2013 2:04 PM By Daniela Forte

Customer service is critical between retailers and customers. The rise of social media is sending the message that ecommerce companies need to understand and embrace these new social customers in a timely and personal manner, according to this infographic by Sales Force Desk.

NRF Projects Father’s Day Spending Increase  Jun 12, 2013 1:35 PM By Daniela Forte

Father’s Day is just around the corner and consumers are planning to spend a little more on dad this year, according to a press release by the National Retail Federation. In a spending survey conducted by BIGInsight, the average person will spend $119.84 on Father’s Day gifts this year.

Study Shows Consumers Want Seamless Shopping Experience  Jun 12, 2013 10:34 AM By Daniela Forte

Integrating in-store, online and mobile shopping channels is the best thing retailers can do in order to improve the shopping experience according to half of the respondents of the recent Seamless Retail Study by Exolevel. The study found that 89% of consumers said it was important for retailers to let them shop for products in the way that is convenient for them, no matter which sales channel they choose.

My First IRCE Experience  Jun 11, 2013 5:21 PM By Daniela Forte

I went to the IRCE in the beautiful city of Chicago last week and was immediately in awe by the size of the exhibit hall, the sessions I attended and the wealth of information I was given by the people I met during my time at the conference. I have never been to a conference of this magnitude before and wasn’t sure what to expect. I can clearly say the show exceeded my expectations.

A Snapshot of Shipping and the Customer Experience  Jun 11, 2013 3:50 PM By Daniela Forte

How important is shipping to the overall customer experience? According to a recent Exolevel Seamless Retail Study it is very important. Eighty-one percent of respondents said it is important for the retailer to enable them to pick up or arrange for delivery of their purchase.

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