Post By Daniela Forte

Bring Your Contact Center From Smart to Genius  Jun 11, 2013 12:21 PM By Daniela Forte

Going from smart to genius with your contact center is very simple. An intelligent contact center will use customer data to make their brands psychic, according to an article by Teletech. Bringing your contact center from smart to genius cultivates relationships between agents and customers and generates loyalty.

Streamline the Supply Chain With Social Media  Jun 11, 2013 10:42 AM By Daniela Forte

Social media has been used to improve various parts of the supply chain, according to an infographic by SupplyChainOpz. The infographic illustrates 10 actions in four different categories including supply chain, event management, relationship management, supply chain collaboration and information technology.

Smartphones and Tablets See Rapid Growth  Jun 10, 2013 3:15 PM By Daniela Forte

Tablet Penetration in the U.S. Grows by 47% Since 2012 Smartphones Now Owned by A Majority of Online Americans. Tablet ownership as of May 2013 is closing in on a majority of Americans who are online, 8 to 64, across the United States…

Helping Others Purchase Through Chat  Jun 06, 2013 11:56 AM By Daniela Forte

We are all groupies to specific products we purchase or fans of brands we love, so why not help others?   Needle, a fan-based chat recruits fans of a particular brand or product who then help people make a purchase decision, according to their website.  These experts are compensated simply because they love the product that much. […]

3 Quick Tips to Prepare for the Holiday Rush  Jun 06, 2013 11:37 AM By Daniela Forte

The holiday shopping season will be approaching before we know it and if you are expecting an increase in traffic, Chris Kivlehan, vice president of account management for INetU, offered some hosting musts to prepare for the rush.

Making the Decision to Replatform  Jun 06, 2013 9:44 AM By Daniela Forte

Swapping out your first ecommerce platform and transitioning to a new one can be scary and daunting. So where do you begin?

10 Tips on SEO Tactics  Jun 06, 2013 9:39 AM By Daniela Forte

SEO is an important part of customer engagement and brand recognition. Adam Audette, president of Rimm-Kaufman Group offered these 10 tips on tried and true SEO tactics.

Rakuten’s Non-traditional Business Model  Jun 05, 2013 12:27 PM By Daniela Forte

CEO and chairman, Hiroshi Mikitani, explained the non-traditional business model at Rakuten during the IRCE conference this week and reminded attendees while it’s easy to get stuck in the technology of your business, it really is all about your customers.

Al Gore Speaks at IRCE  Jun 05, 2013 12:05 PM By Daniela Forte

Former Vice President of United States Al Gore came to speak at the Internet Retailer Conference in Chicago this week where told attendees that the internet and ecommerce is the fastest growing industry of the world. He told attendees they ought to think globally, no matter what industry they are in.

How to Dominate Search With Google Shopping  Jun 04, 2013 1:51 PM By Daniela Forte

Are you looking to compete with the new Google Shopping model? Here are five tips how from Rick Backus, CEO of CPC Strategy.

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