Operations Summit

Subscribe


 

Erin Lynch is the senior content producer at Multichannel Merchant. Erin can be reached (203) 899-8461 or connect with her socially on Twitter, Google+, and LinkedIn.


Post By Erin Lynch

Men’s Wearhouse Announces Non-disclosure Agreement with Jos. A. Bank  Mar 03, 2014 1:45 PM By Erin Lynch

Men’s Wearhouse has confirmed that it entered into a non-disclosure agreement with Jos. A. Bank and agreed to exchange certain confidential information and to work in good faith to evaluate a potential combination. It was also announced that Men’s Wearhouse has received a draft merger agreement from Jos. A. Bank.

PetBox CEO Opens Up About Superman, the NFL, and Free Shipping  Mar 03, 2014 1:01 PM By Erin Lynch

Sean Conlon, the co-founder and CEO of PetBox, got candid with Multichannel Merchant and opened up about his preferences for free shipping, same-day delivery, which merchant is mastering the fulfillment space, and his dreams of playing in the NFL.

Macy’s Addresses Omnichannel and Same-day Delivery  Feb 26, 2014 2:03 PM By Erin Lynch

While the fourth quarter showed a 1.6% decline in sales, Karen M. Hoguet, chief financial officer at Macy’s, said moving forward the retailer plans on making strides in its omnichannel fulfillment initiatives including buy online, pick up in-store, and same-day delivery.

Netflix Spoofs Amazon Drones  Feb 26, 2014 11:52 AM By Erin Lynch

It turns out Amazon is not the only online merchant looking to get into drone fulfillment capabilities. Netflix, taking jabs at its streaming video competitor, has announced its own delivery service, “Drone 2 Home,” in a recent video mocking the futuristic service.

What America Wants and Needs from the USPS  Feb 25, 2014 11:02 AM By Erin Lynch

In order to gain a better perspective into the types of compromises and service changes the American public is willing to accept from the United States Postal Service, the Office of the Inspector General commissioned a small focus group to see where the public stood on funding, delivery locations, delivery days, and the overall future of the postal service.

U.S. Needs to Pay Attention to Canada’s Delivery Decisions  Feb 24, 2014 11:59 AM By Erin Lynch

With the U.S. population now jumping to their computers or mobile devices to shop or communicate with a friend or loved one, the USPS needs to look at ways to cut costs in order for it to survive and community mailboxes and cutting delivery days appears to be one of the best answers out there.

It’s Customer Experience, Not Customer Service, at Moosejaw  Feb 21, 2014 10:48 AM By Erin Lynch

As the associate project manager at Moosejaw Mountaineering, Jerry Hoopfer prides himself on the fact that his staff has an unwavering ability to take ownership of customer contact. Hoopfer took some time to get candid about customer service, social media, and who, in his opinion, is mastering the customer service space right now in this Q&A with Multichannel Merchant.

How RibbedTee Prepared its Customers for Holiday 2013 Delays  Feb 20, 2014 10:55 AM By Erin Lynch

If the 2013 holiday season will be remembered for anything in the ecommerce world, it very well could be how the lack of communication between merchants, carriers and shoppers created an unsatisfactory shopping experience, which is exactly why RibbedTee.com decided to be as upfront as possible regarding a lag in inventory.

USPS to End Metro Post Same-day Delivery Program  Feb 12, 2014 11:31 AM By Erin Lynch

The Office of the Inspector General has announced that the United States Postal Service will end its same-day delivery pilot program, Metro Post, throughout the San Francisco area due to insufficient participation.

The Home Depot Opens Same-day Shipping Fulfillment Center  Feb 11, 2014 2:08 PM By Erin Lynch

The Home Depot has opened the first of three new same-day shipping focused direct fulfillment centers in the U.S., adding more than three million square feet to its supply chain.

© 2014, Access Intelligence, LLC. All rights reserved.