Ernie Schell

ernie@schell.com

Chain Reaction

| Ernie Schell

Paper-driven processes invariably push up operating costs Many catalog companies don’t even realize they have a supply chain, or if they do, it’s a one-dimensional

MULTIPLE CHANNELS ONE SYSTEM

| Ernie Schell

Here’s how to pinpoint the software and systems that will help you coordinate customers, orders, and inventory across all sales channelsIn the good old

working gear

| Ernie Schell

CRM software makes medium irrelevant in contact centers; Web-enables legacy apps Gathering of the Clans What technology weaves disparate components –

Moving Target

| Ernie Schell

If you sell online, you are a high-profile target for credit card fraud. Catalogers and retailers have a fraudulent credit card rate of 1% or less, compared

working gear

| Ernie Schell

Harnessing Chaos New killer app battles the Godzilla of multi-channel merchandising; everybody wins!Every once in a while a system comes along that is

systems

| Ernie Schell

Derivative Solutions First it was “disintermediation,” then it was “reintermediation.” The e-supply chain can’t seem to figure out which way it wants