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Contact centers have become the arteries of organizations, enabling customer care, retention, inbound and outbound sales, fundraising and donations, and direct response. So before a disaster threatens or strikes, take effective measures to protect your centers and the services they provide.
The most critical and fastest-growing customer service need is the ability to handle computer security breaches that have led to the exposure of individuals
by George Chang
Posted 10 hours ago
Posted 11 hours ago