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5 Steps to Disaster-Proofing your Contact Center  Jul 31, 2007 8:59 PM By Gary A. Pudles

Contact centers have become the arteries of organizations, enabling customer care, retention, inbound and outbound sales, fundraising and donations, and direct response. So before a disaster threatens or strikes, take effective measures to protect your centers and the services they provide.

Are You Ready for Security Breaches?  May 29, 2007 8:33 PM By Gary A. Pudles

The most critical and fastest-growing customer service need is the ability to handle computer security breaches that have led to the exposure of individuals

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