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Contact centers have become the arteries of organizations, enabling customer care, retention, inbound and outbound sales, fundraising and donations, and direct response. So before a disaster threatens or strikes, take effective measures to protect your centers and the services they provide.
The most critical and fastest-growing customer service need is the ability to handle computer security breaches that have led to the exposure of individuals
by David Fish
Posted 4 days ago
by Curt Barry
Posted 5 days ago